Multi-store connection

Introduction

The multi-store connection feature enables Enterprise users to manage multiple Shopify stores through a single interface. Users can easily switch between stores and efficiently manage return/exchange requests.

Prerequisites

  • Active Enterprise plan subscription
  • Synctrack Returns & Exchange app installed on all stores
  • Valid Shopify store URLs

What’s Included

  • Default Package:
    • 1 Main store
    • 1 Sub store
    • Note: The sub store can access enterprise capabilities without upgrading to Enterprise
  • Additional Stores:
    • $30 per store/month (Users can access enterprise capabilities at the $30/month price point rather than paying $139/month)

Getting Started

  1. Verify your Enterprise subscription
  2. Prepare your store URLs
  3. Contact support to initiate connection
  4. Wait for confirmation
  5. Refresh and start managing your stores

Details of How it works

Step 1: Request Connection

  1. Contact Support
    • Use the Crisp chat widget in the app
    • Provide your main store URL
    • Provide sub-store URL(s)
  2. Support Process
    • Our team creates a connection task for development team after receiving your request
    • Processing time: 1 business day
    • You’ll receive confirmation when complete

Step 2: Access Your Connected Stores

  1. After connection is complete:
    • Refresh your browser (CTRL + SHIFT + R)
    • Log in to your account
  2. Using the Store Filter:
    • Located at the top of your management dashboard
    • Click to view all connected stores
    • Select any store to access its data

Pricing

  • Enterprise plan includes: 1 main store + 1 sub store
  • Additional stores: $30 per store slot
  • Contact support to purchase additional slots

Important Notes

  • Each store’s data remains separate and secure
  • Changes in one store don’t affect others
  • Always refresh after initial connection
  • Maintain active Enterprise subscription