Synctrack understands the importance of privacy. We are dedicated to managing your personal data collected through our websites, mobile applications, API services with respect and in accordance with this Privacy Policy.
By accessing or using the website in any form, including browsing, purchasing or utilizing any services offered through the website, you agree to this Privacy Policy (“Privacy Policy”). If you do not agree with the terms of this Privacy Policy, please refrain from providing personal data and using the Website. All terms in this Privacy Policy will carry the meanings defined in Synctrack’s Terms of Use.
1. Collection of Personal Data
We gather personal data regarding users (“User”, “you”, “your”) to deliver the services you seek, enhance user interactions with Synctrack, and communicate shipping information, services, promotions, and contests. We aim to limit the data collected to what is necessary for its intended purpose.
1.1 When We Collect Personal Data
We collect personal data when you:
- Create an account on the Website;
- Make a purchase from Synctrack;
- Request customer support or contact us;
- Link an email or third-party account to your account;
- Submit a review or share user-generated content on the Website;
- Provide personal data to Synctrack in other ways.
The personal data we may collect includes authentication details (like usernames and encrypted passwords), transaction data (such as product names and prices), contact and payment information, your name or company name, address, phone number, email address, and shipping details.
If you request services for someone else, you must be authorized to disclose that person’s personal data to Synctrack.
1.2 Purposes for Processing
Synctrack processes personal data for the following reasons based on specific legal grounds:
- Service Delivery: To fulfill user requests for tracking, shipping, and returns services.
- Enhancement and Personalization: To improve user experience and refine our services.
- Marketing Communications: Based on your consent.
- Account Linking: For linking various accounts and retrieving information for requested services, based on contract performance or consent.
- Customer Support and Security: To provide assistance and ensure the security of our operations.
Personal data will be retained for as long as you maintain an active account and for an additional five years thereafter, or as required by law.
2. Cookies and Web Beacons
We utilize cookies to improve your experience on the Website. Cookies are small files stored on your device that help us understand user interactions. By using this Website, you consent to the use of cookies. If you prefer not to accept cookies, you can disable them in your browser settings. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
We may also employ web beacons to track the effectiveness of our marketing efforts and to monitor user engagement on our Website.
3. Usage of Your Information
Synctrack uses your personal data for:
- Fulfilling product and service requests;
- Sending shipment notifications;
- Managing your account;
- Conducting surveys, contests, and promotions;
- Enhancing and personalizing the Website;
- Ensuring the security of our services.
Anonymized data may be utilized for analytical purposes, such as assessing shipping performance.
4. How We Share Your information
Synctrack does not sell or rent your personal data to any third parties.
We share your personal data only with your consent or as stated in this Privacy Policy.
4.1 Service Providers
We may share your personal data with service providers to manage and enhance Synctrack services, including shipping companies and payment processors. Any transfers of personal data outside the European Economic Area will be conducted in compliance with applicable laws.
4.2 Legal Compliance
We may disclose your information to meet legal obligations or to protect the rights and safety of Synctrack, our users, or others.
4.3 Business Transactions
In the event of a merger, sale, or corporate restructuring, your information may be transferred as part of that transaction.
5. Your Rights
As a data subject, you have the following rights:
- Request access to your personal data;
- Correct any inaccurate personal data;
- Request deletion of personal data under certain conditions;
- Limit processing of your personal data under certain conditions;
- Obtain your personal data in a structured format for transfer to another controller;
- Withdraw consent where processing relies on consent;
- File a complaint with the relevant authority.
You can access, update, or remove your personal data by logging into your account or contacting us at [email protected].
6. Unsubscribing from Marketing
If you wish to stop receiving marketing communications, you can click the unsubscribe link included in our emails. Please allow time for your preferences to be processed.
7. Data Security
We prioritize the security of your information and maintain physical, electronic, and procedural safeguards to protect it. However, no transmission over the Internet is entirely secure.
8. Online Protections
Your account information is protected by your password. Please keep this password confidential.
9. Children’s Privacy
Synctrack does not knowingly collect personal data from children under 18 without prior parental consent. If we discover that we have received such data, we will delete it.
10. Limitation of Liability
Except where prohibited by law, Synctrack shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages resulting from your personal data.
11. Third-Party Links
Our Website may contain links to third-party sites. We do not control these sites and are not responsible for their privacy practices.
12. Changes to This Privacy Policy
Synctrack may modify this Privacy Policy from time to time, and we will notify you by posting the revised policy on the Website. The effective date of the updated policy will be indicated at the top.
By continuing to use the Website, you consent to the updated Privacy Policy.
This Privacy Policy is effective as of 12 November 2024.
