Turn returns into exchanges and keep the revenueSynctrack gives merchants a branded return portal, smart exchange flows, return labels, tracking, refunds, and Shopify return sync in one place - so every return is easier to manage, and more revenue has a chance to stay in your store.
ShopifyUPSFedExDHL
THE PROBLEMReturns are where revenue quietly leaks
Refunds instead of exchangesWhen the only easy option is a refund, hard-won revenue leaves your store for good.
Hours spent processing by handChecking each request, updating stock, and issuing refunds one by one eats your team’s time as volume grows.
Returns and Shopify out of syncWhen refunds, fees, duties, and inventory do not sync back to Shopify, information goes missing and mistakes creep in.
CORE FEATURESBuilt to cover the whole process
Portal & AI Smart ExchangeA return portal that turns refunds into exchanges• Customers request returns on a branded, self-serve portal, embedded in your store or customer account and shown in their own language.
• AI Smart Exchange suggests the right product at the right moment, so shoppers swap instead of asking for their money back. (Coming July 2026)
• Higher exchange rates keep more revenue in your store.Learn more
Shopify Return SyncEvery return stays in sync in one place• Approvals, refunds, exchanges, and restocking sync straight back to the original Shopify order, including fees, duties, and store credit.
• Manage returns from several stores and countries on one dashboard, with multi-language and multi-currency support.Learn more
Automation & return trackingAutomate the busywork and track every return• Rules approve, refund, create exchange orders, and mark returns received or resolved on their own.
• Generate return labels at the cheapest or fastest rate, route them to the right warehouse, and track them across 2,900+ carriers.Learn more
Dedicated supportA team that sets it up around your business• From simple tweaks to WMS, API, and webhook integrations, the team tailors Synctrack to how you actually work.
• You get a dedicated channel on WhatsApp, Slack, or Trello, not a ticket queue.Learn more
HOW IT WORKSSet up in minutes
1
Add your return pageOptimize customers’ return request submission process right on your storefront.
2
Set up returns & notificationsConfigure return methods, courier connections, warehouse settings, and packing slips — plus the automated emails that keep buyers updated on their requests.
3
Review & completeReview your return resolutions, return policies, and shipping & logistics settings, then go live.
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Install Free Frequently Asked Questions
You can test everything during the trial and cancel with no charge. After the trial, downgrades are prorated, and any features from a higher plan stop working or become read-only when you move down.
Yes. From CSS tweaks and return rules to WMS, API, and webhook integrations, the Customized Plan tailors Synctrack to your operations, with a dedicated channel on WhatsApp, Slack, or Trello throughout.
Every action in Synctrack, including approvals, refunds, exchanges, and restocking, syncs to the original Shopify order, with refund amounts, shipping fees, duties, taxes, and store credit kept accurate on both sides.
No. The team handles the migration for you, including rules, portal, and carriers, with onboarding on WhatsApp, Slack, or Trello, and you can test everything during the trial before you switch.
Synctrack works with Shippo, Sendcloud, ShipStation, and Envia, plus carriers like FedEx, UPS, DHL, Australia Post, and Royal Mail. It generates labels at the cheapest or fastest rate and tracks returns across 2,900+ carriers.