About us

Calm in the chaos of commerceEvery day, billions of orders move across the world, and behind each one is a small moment of worry. Synctrack exists to settle that worry, so every order ends in calm for the people on both sides of it.

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We build the intelligence layer of post-purchase commerce, the quiet system that watches every order so no one else has to.— Our Philosophy

Core ValuesOur Commitment to Merchants

Absolute IntegrityYour store's data is accurate, secure, and synced in real-time. We never cut corners with security standards.

Radical AutomationWe design tools that run quietly in the background, making sure you can sleep while Pip manages fulfillment trails.

Merchant FirstEvery feature is built directly in response to merchants fighting payment gateway hold-ups and delivery friction.

Commerce shouldn't feel like an emergencyMillions of refunds sit in limbo. Hundreds of thousands of returns quietly lose their way. A merchant refreshes a dashboard at midnight, a buyer reloads a tracking page for the tenth time. Multiply that across the world and it adds up to post-purchase fatigue, the silent tax of modern commerce. Almost nobody puts a number on it. We decided to.

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Our missionWe exist to build the intelligence layer of post-purchase commerce, so that every order, no matter where it goes or what goes wrong, ends in calm for the people on both sides of it.

our visionWe see a future where commerce is no longer a source of stress, but a quiet exchange of trust between people, in every corner of the world.

The StoryBuilt out of necessity

Calm is the new commerce advantageIn a noisy commerce world, calm is no longer a soft feeling. It is a strategic advantage. Merchants who create it earn more trust, and customers who feel it have more reason to come back.Synctrack began as one app solving one post-purchase worry, then grew into a connected system for the full journey after Buy Now: delivery promises, order tracking, payment sync, and returns. Four apps, one purpose: every order stays visible, every payment has proof, and every return finds a better way forward.

Brand MascotMeet Pip: Our Silent GuardianPip watches every fulfillment status so you don't have toPip is the navigator at the center of post-purchase chaos: the intelligence that helps Synctrack know where every order is, what might happen next, and how to keep each step moving.Inspired by the instincts of homing pigeons, Pip reads the signals, follows the route, and finds the way back. Inside the Synctrack ecosystem, Pip becomes mission control: watching orders, keeping syncs on track, and helping returns reach a calmer resolution before they turn into panic.

THE ECOSYSTEMOne platform. Four robust weapons.

Synctrack Estimated Delivery Date

★ 4.9400+ reviews

Show clear delivery dates before customers buy, across product, cart, checkout, and order pages.Learn more

Synctrack Order Tracking

★ 570+ reviews

Give shoppers a branded tracking page with real-time updates, order lookup, and delivery notifications.Learn more

Synctrack PayPal Tracking Sync

★ 5300+ reviews

Automatically sync tracking to PayPal and Stripe to support faster fund release and reduce payment disputes.Learn more

Synctrack Returns & Exchange

100+ reviews

Let customers request returns through a self-serve portal, automate return workflows, and encourage exchanges or store credit instead of refunds.Learn more

Our ScaleSynctrack in real-time figures

20K+Active Global Stores

$2.4B+Merchant Capital Freed

4.9★Average Shopify Rating