If your banner isn’t appearing on the store, even when you think the rules are set correctly, there might be some overlooked conditions.
If none of the rules are showing, it’s usually easier to diagnose the problem. However, if only some rules aren’t displaying, troubleshooting can be more complex. In that case, feel free to contact our support team for assistance.
1. App is not embedded or App block is not added
If the app isn’t displaying correctly, it could be due to a missing integration with your theme.
Possible issues
- The app is not embedded within the current theme.
- The app block hasn’t been added to the theme.
Resolution:
- Review the Setup Checklist: Go to the Home section of the app to verify whether it’s embedded in your current theme.
- Manually check: Open the Theme Editor to ensure the app block has been added to the appropriate page sections.
2. App is embedded but still not displaying on store
For most cases, you can inspect the issue using the browser’s Developer Tools:
- On MacOS, press: ⌥⌘I
- On Windows, press: Ctrl+Shift+C
Once there, navigate to the Console tab to identify any errors or warnings.
Here’s how you can check and resolve common issues:
2.1 No rule is set for the product
Console message: No rule matched condition
This indicates that the banner is not displaying because no applicable rule has been found for the product.
Possible issues:
- The product is not included in any rule.
- The product is specifically excluded from a rule.
- The product belongs to a collection that is excluded from a rule. Note that a product can be part of multiple collections, so check all relevant collections.
- The detected location is not covered by any rule.
Resolution: Review display condition of rules to ensure the product, collection, and location align with the intended rules. Adjust the rules as needed to include the product or collection.
2.2 Product is out of stock
Console message: Out of stock! Current variant's inventory quantity: [inventory]
This indicates that the product variant does not have available stock.
Resolution: To ensure that the banner appears even when the product is out of stock, try enabling the show message when out of stock option in the rule setup. This will allow the banner to display regardless of inventory status.
2.3 App is not set to display on page
Console message: isShowOnCurrrentPage false
This suggests that the app is not configured to display the banner on the current page.
Resolution: Review Display & Position settings to ensure the banner is enabled for the page where you expect it to appear.
2.4 App is not enabled
Console message: enableAppSetting false
This means that the app is currently disabled, preventing any banners from being displayed.
Resolution: Try to activate app. Once activated, the banners should begin displaying as per the configured rules.
2.5 There is no workday
Console message: isValidWorkingDays false
This indicates that no working days have been configured.
Resolution: Review settings of workdays, cut-off time, blackout dates.