How to notify customers when the app submits tracking?
- You can send an email notification to the buyer via PayPal support email. The email contains the tracking information uploaded.
- Please turn on Notify Buyer on our app by following these steps: Go to Settings > Paypal settings > Notify buyer
- Note that the email was sent from the PayPal support email. Our app doesn’t handle the content of the notification email
This means a lot, helping customers see the transport status of the package easily. Customers are happier, you have more opportunities to ask for reviews or sell other products.
Automatic notification
Every time an order is fulfilled and tracking info is added to Shopify, your store notifies us instantly and automatically by Shopify. It will give the order a tracking number and tracking company. We will submit these to PayPal. This tracking number corresponds to each shipping unit.
When does the app sync order information?
- When the order is marked as Fulfilled on Shopify and has a tracking number then the application will receive the order information, save it to the system and process it to synchronize tracking information to PayPal automatically.
- You can find this progress on your admin dashboard.