Handle refund resolution after approving return request

This guide outlines the process for managing refund resolutions in Synctrack after a return request has been approved.

Approving the Return Request

  • Navigate to the pending returns section.
  • Review the return request details.
  • Approve the return request if appropriate.
  • Click button Refund

Refund Resolution Modal

After approving the return request, a modal will appear, presenting options for refund resolution. Important: By default, the resolution shown will be the one the shopper chose on the return portal. You will have 4 main options for processing the refund

Option A: Refund to Original Payment Method

  • This option refunds the amount to the payment method used in the original purchase.
  • Synctrack will immediately create a Refund on your Shopify admin.

Option B: Refund to Gift Card

  • This option issues the refund amount as a gift card.
  • Synctrack will immediately create a gift card on your Shopify admin.
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Option C: Refund to Store Credit

  • This option adds the refund amount as store credit to the customer’s account.
  • Synctrack will immediately create store credit in the customer’s account on your Shopify admin.
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Option D: Refund to Discount Code

  • This option creates a discount code for the refund amount.
  • Synctrack will immediately create a discount code for the shopper in Shopify.
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