In 2023, over 1.75 million businesses used Shopify to power their online stores, and the number continues to grow rapidly. As eCommerce competition heats up, providing seamless order tracking is crucial for enhancing customer satisfaction and loyalty. With 97% of customers stating that order tracking is a key feature they look for when shopping online, finding the best order tracking app Shopify stores need in 2024 is essential. In this article, we will dive into the top 11 order tracking apps that can help you keep your customers informed and engaged throughout their purchasing journey. Discover the features that make these apps stand out and why they are a must-have for your Shopify store.
Why Do You Need A Shopify Order Tracking App?
If you’re running an online store, ensuring a seamless order tracking experience is crucial for maintaining high levels of customer satisfaction and operational efficiency. Why? Order tracking apps let customers know exactly where their orders are at any time. This makes them feel cared for and happy with your service. Happy customers are more likely to buy from you again.
Also, never skip real-time tracking, imagine you always know when an order will be delivered and if there are any problems. If something goes wrong, you can fix it quickly. And these order tracking apps will help you send automatic updates to your customers. This reduces the number of inquiries about order status, saving you time.
Plus, some order tracking apps allow you to create custom tracking pages with your brand’s logo and colors. This not only looks professional but also promotes your brand.
What Features to Look For In A Best Order Tracking App Shopify?
Now you know why you need the best order tracking app Shopify. But how to pick one? How do you know which suits you? Well, we have the answers right below!
Real-Time Tracking
Of course, this is an essential feature that every order tracking app should have. Real-time tracking lets your customers see where their orders are at any time. This reduces the need for them to contact you with questions and gives them peace of mind knowing their order is on the way. They can follow their package from the warehouse to their doorstep, which helps build trust in your store.
Customizable Tracking Pages
Customizable branded tracking pages allow you to match the tracking page with your store’s look and feel. This means using your logo, colors, and design style, making everything look professional and consistent. It helps keep your brand strong and gives customers a better experience.
Automated Notifications
Automated notifications keep customers updated on their order status without you having to do it manually. These can be sent via email or text, telling customers when their order is shipped, out for delivery, or delivered. This reduces their anxiety about their order and keeps them satisfied.
Multi-Carrier Support
If you ship internationally, multi-carrier support is essential. It ensures that customers can track their orders no matter which shipping company is used. This is particularly useful for stores that ship to many different countries and need to use various carriers.
User-Friendly Interface
A user-friendly interface is important for both you and your customers. It should be easy to navigate and provide all the necessary information clearly. An intuitive interface means less time spent figuring out how to use the app and more time focusing on your business.
Analytics and Reporting
Analytics and reporting tools help you monitor your shipping performance. They can show you how long deliveries take and where there might be problems. This information helps you improve your shipping process and make better decisions to keep your customers happy.
Multilingual Support
If you have international customers, multilingual support ensures that tracking information is available in different languages. This makes it easier for all your customers to understand their order status, no matter where they are from.
Top 11 Best Order Tracking App Shopify
Synctrack Order Tracking
Synctrack Order Tracking provides a reliable and user-friendly tracking solution for Shopify stores. Its comprehensive features and ease of integration make it a valuable tool for enhancing customer satisfaction and streamlining order management. Synctrack Order Tracking is one of the best order tracking app Shopify.
Features:
- Comprehensive tracking from multiple couriers.
- Real-time updates.
- Customizable tracking page.
Pros:
- Free plan available.
- Easy to integrate.
- Supports global carriers.
Cons:
- Advanced features may require a premium plan.
Pricing:
- Free plan available.
- Paid plans start at $10/month for additional features.
Ease of use: Yes. Synctrack Order Tracking is praised for its ease of integration and user-friendly interface. Customers value the real-time updates and customizable tracking pages, which contribute to improved customer satisfaction.
Tracktor
Tracktor offers extensive customization options and supports over 1,500 global carriers, making it ideal for businesses looking to provide a unique tracking experience. Its integration capabilities with Shopify Flow and other tools make it a robust choice for international shipping.
Features:
- Real-time tracking and status updates.
- Customizable tracking pages.
- Integration with over 1,500 global carriers.
- 3D interactive map for visual representation of order locations.
Pros:
- Highly customizable.
- Supports multiple carriers.
- Integrates with Shopify Flow and other tools.
Cons:
- Branding removal is only available in paid plans.
- Higher pricing compared to similar apps.
- Setup can be complex for non-technical users.
- Some users report occasional bugs with the 3D map feature.
Pricing: Plans start at $14.99/month, with more features available in higher-priced plans.
Ease of use: Yes. Users find Tracktor easy to set up and integrate with their Shopify store. The customization options for tracking pages and notifications are noted as significant advantages.
Parcel Panel
Parcel Panel is tailored for dropshipping businesses, offering features that cater specifically to their needs. Its robust analytics and SEO tools make it a valuable addition to any Shopify store.
Features:
- Real-time sync with 900+ couriers.
- Built-in notifications for order status updates.
- SEO optimization for tracking pages.
- Product recommendations to boost sales.
Pros:
- Supports multiple languages.
- Excellent for dropshipping.
- Comprehensive analytics tools.
Cons:
- Some users report that the app shows incorrect delivery estimates.
- Essential features like email integrations are only available in higher-priced plans.
- Occasional errors in tracking information can occur.
- Setting up customizations can be initially complex for some users.
- The free plan is limited to 20 orders per month.
Pricing:
- Free plan available.
- Paid plans start at $9/month, with advanced features in higher tiers.
Ease of use: Yes. Customers highlight Parcel Panel’s ease of integration and user-friendly interface. The SEO optimization for tracking pages and built-in notifications is frequently praised.
Track123
Track123 is known for its simplicity and ease of use. It is an excellent choice for small to medium-sized businesses that need reliable tracking without complex setup processes.
Features:
- Real-time tracking with customizable email notifications.
- Integration with 100+ carriers.
- User-friendly interface.
Pros:
- Free plan available.
- Easy to integrate.
- Supports multiple languages.
Cons:
- Limited to 100 shipments per month on the free plan.
- Basic features compared to other apps.
- Occasional syncing issues were reported by users.
- Customer support can be slow to respond.
Pricing:
- Free plan available.
- Paid plans start at $10/month for higher shipment limits and additional features.
Ease of use: Yes. Track123 receives positive feedback for its simple setup process and intuitive interface. Users appreciate the ease of integrating with their Shopify stores and the reliable tracking functionality.
17TRACK
17TRACK is ideal for businesses that manage a moderate volume of shipments. Its multilingual support and customization options make it a versatile choice for global eCommerce.
Features:
- Real-time tracking for up to 200 shipments per month on the free plan.
- Multilingual support.
- Customizable tracking pages.
Pros:
- Free plan available.
- Supports a wide range of carriers.
- User-friendly interface.
Cons:
- Limited features on the free plan.
- Occasional delays in tracking updates.
- Customization options are limited compared to competitors.
- Integration issues with some less common carriers.
Pricing:
- Free plan available.
- Paid plans start at $12/month for higher shipment limits and additional features.
Ease of use: Yes. Customers find 17TRACK easy to use, especially praising its multilingual support and customizable tracking pages, which enhance the international customer experience.
Order Lookup by Venntov
Order Lookup is a straightforward solution for businesses looking to streamline customer support and provide real-time order updates. Its low cost and ease of use make it accessible to all types of businesses.
Features:
- Real-time tracking with a customizable lookup page.
- Reduces customer support inquiries.
- Allows adding notes or additional tracking information.
Pros:
- Simple and low-cost.
- Customizable interface.
- Supports multiple languages.
Cons:
- Limited to email and order number input for tracking.
- Lack of advanced features compared to other apps.
- The interface design is somewhat outdated.
- Limited integration options with third-party apps.
Pricing: Plans start at $10/month.
Ease of use: Yes. Users appreciate the simplicity and cost-effectiveness of Order Lookup. The customizable lookup page and reduction in customer support inquiries are highlighted as major benefits.
AfterShip
AfterShip is a popular tracking solution among Shopify store owners, offering robust features to enhance customer communication and satisfaction. It supports real-time tracking with updates from over 500 carriers, making it a reliable choice for businesses with a diverse customer base.
Features:
- Real-time tracking with updates from over 500 carriers.
- Customizable tracking pages that match your store’s branding.
- Automated email and SMS notifications.
- Analytics tools to monitor shipping performance.
Pros:
- Free plan available.
- Extensive carrier support.
- Easy to integrate and use.
Cons:
- Some advanced features are only available in premium plans.
- The interface can be overwhelming for new users.
- Occasionally, tracking updates can be delayed, affecting real-time accuracy.
- Customer support response times can be slow during peak periods.
Pricing:
- Free plan available.
- Premium plans start at $9/month, with additional features available in higher tiers.
Ease of use: Yes. Customers praise AfterShip for its straightforward integration process and user-friendly interface. The customizable tracking pages and automated notifications are especially appreciated for enhancing the customer experience.
Trackr by Shark Byte, Inc.
Trackr provides comprehensive tracking solutions with a focus on customization and multilingual support. It is suitable for businesses with diverse customer bases.
Features:
- Real-time tracking with customizable notifications.
- Supports over 900 carriers.
- Multilingual support.
Pros:
- Seamless integration with Shopify.
- Extensive carrier support.
- Multilingual interface.
Cons:
- Some features are only available in paid plans.
- The free plan has limited capabilities.
- Notifications can sometimes be delayed.
- The interface can be confusing for first-time users.
Pricing:
- Free plan available.
- Paid plans start at $9/month for additional features.
Ease of use: Yes. Users recommend Trackr for its seamless integration with Shopify and user-friendly interface. The extensive carrier support and multilingual capabilities are noted as significant advantages.
TrackingMore
TrackingMore is designed to offer a seamless tracking experience for both merchants and customers. Its robust features and support for multiple languages make it a great choice for international businesses.
Features:
- Real-time tracking with branded tracking pages.
- Automated notifications.
- Supports multiple languages.
Pros:
- User-friendly interface.
- Extensive carrier support.
- Easy to integrate.
Cons:
- Higher pricing for advanced features.
- Occasional syncing issues with carriers.
- Customization options can be limited.
- Customer support response time can be slow.
Pricing:
- Free plan available.
- Paid plans start at $19/month with advanced features in higher tiers.
Ease of use: Yes. Customers appreciate the ease of use and integration capabilities of TrackingMore. The user-friendly interface and extensive carrier support are frequently mentioned in positive reviews.
Shipway
Shipway is a versatile tracking solution designed to improve customer experience by providing real-time tracking updates and automated notifications. It integrates seamlessly with Shopify, making it an excellent choice for businesses looking to enhance their order tracking capabilities and customer communication.
Features:
- Real-time tracking with updates from over 700 carriers.
- Automated SMS and email notifications.
- Customizable tracking pages with branding options.
- Analytics and performance reports.
- Integration with various eCommerce platforms, including Shopify.
Pros:
- Extensive carrier support.
- Automated notifications enhance customer communication.
- Customizable tracking pages.
- Detailed analytics for performance monitoring.
Cons:
- Some advanced features are only available in higher-priced plans.
- Limited customization options in the free plan.
- Customer support can be slow during peak times.
Pricing:
- Free plan available with basic features.
- Paid plans start at $10/month, offering more advanced features and higher shipment limits.
Ease of use: Yes. Customers frequently highlight Shipway’s user-friendly interface and seamless integration with Shopify. The automated notifications and customizable tracking pages are particularly praised for improving customer satisfaction and reducing support inquiries.
Rush
Rush is a powerful order tracking app designed to provide real-time tracking updates and improve post-purchase experiences for customers. It integrates smoothly with Shopify, offering a range of features that cater to enhancing customer satisfaction and streamlining order management.
Features:
- Real-time tracking with updates from over 600 carriers.
- Customizable tracking pages that reflect your brand’s aesthetics.
- Automated email and SMS notifications for various order statuses.
- Detailed analytics and reporting tools.
- Integration with other eCommerce platforms and marketing tools.
Pros:
- Extensive carrier support.
- Customizable tracking pages enhance brand consistency.
- Automated notifications keep customers informed.
- Comprehensive analytics help track shipping performance and customer engagement.
Cons:
- Some advanced features are only accessible in higher-priced plans.
- Initial setup can be complex for non-technical users.
- Occasional syncing issues with certain carriers.
- Customer support response times can vary.
Pricing:
- Free plan available with basic features.
- Paid plans start at $19/month, offering more advanced features and higher shipment limits.
Ease of use: Yes. Customers appreciate Rush for its intuitive interface and ease of integration with Shopify. The customizable tracking pages and automated notifications are particularly praised for enhancing the post-purchase customer experience. However, some users note that the initial setup can be challenging, especially for those less familiar with technical configurations.
Conclusion
Order tracking is a key component of a successful eCommerce strategy, and choosing the best order tracking app Shopify stores need in 2024 can make a significant difference. These top 11 apps can elevate your store’s performance from enhancing customer communication to providing insightful analytics. Now is the time to take action and ensure your customers have a seamless post-purchase experience. Evaluate these apps, select the one that fits your needs, and integrate it into your Shopify store. Ready to improve your customer satisfaction? Start exploring your options today!
