Date & Time

This guide explains how to configure the Date & Time settings to ensure accurate order preparation and delivery date calculations.

Delivery date calculation method

This setting allows merchants to control how estimated delivery dates are calculated and displayed to customers.

Note:

This setting does NOT change preparation time calculations—only delivery date calculations. Preparation time is calculated from order date.
All estimated delivery date rules will follow the selected method globally.
Switching between methods updates all existing delivery estimates on the storefront.

Merchants can choose between two methods:

Order Date Method (Default) – The delivery date is calculated directly from the order date.
- Formula: Delivery Date = Order Date + Min/Max Delivery Days
- Best For: Merchants who want the delivery date to be estimated directly from when the order is placed.
- Example Setup:
  - Order Date: March 1
    Minimum Delivery Days: 3
    Maximum Delivery Days: 5
  - Result: Estimated Delivery Date Range: March 4 – March 6
    (March 1 + 3 delivery days = March 4)
    (March 1 + 5 delivery days = March 6)
Max Preparation Date Method – The delivery date is calculated from the latest preparation date before shipping.
- Formula: Delivery Date = Order Date + Max Preparation Days + Min/Max Delivery Days
- Best For:
  - Merchants who want the estimated delivery date to start after the max preparation period.
  - Businesses that need to align delivery expectations with fulfillment processes that include lead time.
- Example Setup:
  - Order Date: March 1
    Max Preparation Days: 2
    Minimum Delivery Days: 3
    Maximum Delivery Days: 5
  - Result: Estimated Delivery Date Range: March 6 – March 8
    (March 1 + 2 max prep days + 3 delivery days = March 6)
    (March 1 + 2 max prep days + 5 delivery days = March 8)

Define working days and cut-off times to calculate estimated dates accurately, excluding non-working days and times.

Key functionalities:

Orders After Cut-off Time: Orders placed after the cut-off time will be considered as orders for the next working day.
24-hour Format: All times must be entered in the 24-hour clock format (e.g., 18:00 for 6 PM).
Disabled Days: Non-working days will not be included in date estimations.

Options:

Apply the Same Time to Preparation and Delivery: Select this option if preparation and delivery share the same working days and cut-off times.
Set Separate Times for Preparation and Delivery: Choose this to define unique working schedules for preparation and delivery.

Time Settings

Workday Selection: Tick the box for each day that is a working day for preparation.
Cut-off Time: Enter the cut-off time for orders on each working day. Orders received after this time will shift to the next working day.

Ensure date and time calculations are accurate based on the customer’s timezone or a fixed timezone.

Options:

Default Buyer Timezone: Automatically calculate date and time based on the customer’s local timezone.
Fixed Timezone: Select a specific timezone for all calculations (useful for businesses operating in a single region).

Exclude specific dates, such as public holidays or special non-working days, from preparation and delivery estimations.

Options:

Public Holidays: Select the country of operation to exclude official public holidays.
Add Manually: Add custom blackout dates by selecting specific dates on the calendar.

By carefully configuring these settings, you can ensure a smooth order management experience while maintaining transparency with your customers.