THE PROBLEMPayment delays usually start with missing proof.
FUNDS CAN BE HELD FOR UP TO 21 DAYSPayPal says risk-based holds generally remain in place for up to 21 days. Adding shipment tracking can help eligible payments release earlier, in some cases around 24 hours after the courier confirms delivery.
DISPUTES NEED TRACKING EVIDENCEFor “Item Not Received” claims, PayPal requires valid proof of shipment or delivery. Stripe also asks for carrier, tracking number, delivery status, and related shipping evidence when merchants respond to product-not-received disputes.
MANUAL SYNC DOESN’T SCALEEvery fulfilled order needs the right tracking number, courier name, gateway account, and transaction match. Once orders come from Shopify, Facebook, Instagram, digital products, store pickup, or multiple stores, manual updates become easy to miss.
FEATURESTurn every fulfilled order into payment-ready proof.
Auto-sync trackingSend tracking to PayPal and Stripe as soon as orders are fulfilled.• Valid tracking and courier details go to PayPal and Stripe in real time, with no manual copy-paste.
• Funds are typically released in 1 to 3 days with supported carriers, instead of the usual 21.
• Every sales channel is covered, including Facebook and Instagram checkout, digital products, and store pickup.Learn more
Dispute Management (New)Prepare stronger evidence for item-not-received claims.• Synctrack detects a dispute the moment it opens and alerts you inside your admin.
• It auto-fills the fulfillment evidence PayPal and Stripe look for, and suggests exactly what to submit.
• A single dashboard shows your dispute rate, win rate, and what is driving them.Learn more
Multi-store, multi-gatewayManage PayPal and Stripe sync across every store.• Connect multiple stores and multiple PayPal and Stripe accounts in one place.
• Sync digital products and store-pickup orders that other apps skip.
• Courier mapping keeps every gateway recognising the right carrier.Learn more
Analytics & ReportingSee what synced, what failed, and what needs attention.• Track sync status, released funds, and dispute outcomes across every store.
• Available on the Premium and Unlimited plans for teams managing higher volume.Learn more
HOW IT WORKSSet up in minutes
1
Connect PayPal/StripeConnect PayPal and Stripe. Link your gateways and stores in a few clicks, with no code to write.2
Start syncing order trackingSynctrack syncs your tracking. Every fulfilled order sends its tracking and courier to the gateway automatically, recent orders included.3
Let Synctrack handle the restWatch funds clear and disputes resolve. Money is released sooner, and any dispute arrives with its evidence ready to go.INTEGRATIONSWorks with your gateways and your stackConnect with 100+ carriers and the world's leading commerce platforms.
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Synctrack Order TrackingGive customers a branded tracking page with real-time order updates, so they do not need to ask where their order is.
Install FreeSynctrack Return & ExchangeSelf-serve returns and exchanges, with less work for your team.
Install FreeFrequently Asked Questions
Both gateways use delivery proof to decide how fast to release your money and how disputes are judged. With valid tracking on every order, funds move sooner, dispute win rates go up, and you lower the risk of reserves or account holds. PayPal itself advises shipping promptly and sharing valid tracking so buyers can follow their purchase.
Once tracking syncs, funds are usually released in about 1 to 3 days with supported carriers, or up to 7 days with unsupported ones, compared with 21 days by default. Synctrack submits valid fulfillment proof automatically, though PayPal and Stripe still decide based on their own risk checks, such as account history, sudden sales spikes, and dispute rates.
Yes. Synctrack syncs orders from Facebook and Instagram checkout, digital products, and store pickup, and it supports multiple stores and multiple PayPal and Stripe accounts from one dashboard.
Synctrack runs on Shopify, Wix, and WooCommerce, and connects with checkout tools like Telecheckout, Lasso, and Intercart.
Yes, you can start for free. Paid plans are billed by synced orders and do not include a free trial, so you choose a plan when you are ready to scale.