Embed return portal to the store page

Step 1: Access Your Shopify Admin Dashboard

  1. Log in to your Shopify account.
  2. Navigate to the Admin Dashboard.

Step 2: Create a New Page

  1. In the Shopify Admin Dashboard, go to Online Store in the left-hand menu.
  2. Click on Pages.
  3. Click on Add Page.

Step 3: Configure the New Page

  1. In the Title field, enter a suitable title for your return page, such as “Returns” or “Return & Exchange”.
  2. In the Content section, switch to the HTML editor by clicking on the <> icon.

Step 4: Embed the Return Page Code

  1. Obtain the embed code for your Synctrack Returns page from your Synctrack Returns dashboard.
    • Log in to your Synctrack Returns account.
    • Navigate to the Return Page settings.
    • Copy the provided embed code.
  2. Paste the copied embed code into the HTML editor of the new page on Shopify.

Step 5: Save and Publish the Page

  1. Click Save to create the new page.
  2. You can view the new page by clicking on the View Page button after saving.
What’s differnece between embedding and adding link of return page?
Aspect Embedding Adding a Link
Display Content appears directly on your store’s page Users are redirected to an external page
User Experience Seamless integration within your store Users leave your store to access the external content
Implementation Requires embedding HTML code into your Shopify page Requires adding a hyperlink URL in the navigation menu
Example An embedded returns form on your Shopify page A navigation link to a return portal hosted on another domain