Sender Configuration (Settings > Notification > Sender Info)
Sender Email Setup
When you enter your email into field “Sender email” > click Connect. Synctrack will send a verification email to your mail box, please open and click blue button in this email (as picture below)
Sender verification is a crucial security step that ensures your notification emails are sent from an authorized source. When verified, your account displays a green “Verified” badge, indicating you can send notifications to customers.
✅ Green “Verified” badge: Ready to send notifications
⚠️ Yellow Unverified status: Cannot send notifications
Important Notes
- You must verify before sending any customer notifications
- Only verified email addresses can send notifications
- Verification helps prevent spam and ensures delivery
- The verification link expires after 1 hour
- Each new sender email requires separate verification
Merchant Notifications
- Toggle to receive copies of all customer communications
- Useful for tracking communication history
Notification Templates
Return Request Notifications
Process Return Request
- Return Request Received ✅
- Sent when customer submits return
- Key variables: {{RMA_ID}}, {{order_id}}, {{item_return_details}}
- Return Request Approved ✅
- Sent upon merchant approval
- Include: {{shipping_instructions}}, {{label_download_link}}
- Return Request Resolved ✅
- Sent when return completed
- Include: {{full_refund_amount}}
- Return Request Rejected ❌
- Sent when return denied
- Include: {{reject_reason}}
- “Ship with Pre-paid Label” Request Approved 📝
- For approved pre-paid label requests
- Include: {{label_download_link}}, {{label_tracking_link}}
Refund Resolution Notifications
- Refund to Discount Code 🏷️
- Include: {{discount_code}}, {{discount_value}}
- Refund to Online Bank Transfer 🏦
- Include: {{banking_info}}, {{full_refund_amount}}
- Refund to Original Payment Method 💳
- Include: {{full_refund_amount}}
- Refund to Store Credit 💵
- Include: {{full_refund_amount}}
- Refund to Gift Card 🎁
- Include: {{gift_card_code}}, {{full_refund_amount}}
Exchange Request Notifications
- Exchange Request Received ✅
- Initial exchange submission
- Include: {{item_return_details}}, {{item_receive_details}}
- Exchange Request Approved ✅
- Exchange approval confirmation
- Include: {{shipping_instructions}}
- Exchange Request Rejected ❌
- Exchange denial notification
- Include: {{reject_reason}}
- Shipped Exchanged Item 📦
- When merchant ships replacement
- Include: {{label_tracking_link}}
- Received Return Item 📥
- Confirmation of returned item receipt
- Include: {{item_return_details}}
- Exchange Request Resolved ✅
- Final exchange completion
- Include: {{full_refund_amount}} (if applicable)
Email Template Functions
Send Test Email Function
Purpose
- Test template appearance before activation
- Verify variable population
How to Use
- Click the “Send Test” button in template editor
- Enter test email address(es)
- All variables will be populated with sample data:
Revert to Default Function
Purpose
- Reset template to original version
- Remove unwanted customizations
- Start fresh with standard layout
Important Notes
- Action cannot be undone
- All customizations will be lost
- Default template includes standard variables
- Branding remains unchanged
Variables System
Order Related
{{RMA_ID}} // Return number (e.g., RMA123456)
{{order_id}} // Shopify order ID
{{item_return_details}} // Return items list
{{full_refund_amount}} // Total refund
{{item_receive_details}} // Exchange items list
Business Related
{{store_name}} // Your store name
{{return_address}} // Return shipping address
{{store_email}} // Store contact email
Customer Related
{{customer_email}} // Customer email
{{customer_name}} // Customer full name
{{customer_address}} // Shipping address
Refund Resolution
{{discount_code}} // Generated discount
{{discount_value}} // Discount amount
{{banking_info}} // Bank details
{{gift_card_code}} // Gift card code
Action Links
{{label_download_link}} // Label PDF URL
{{label_tracking_link}} // Tracking URL
{{view_request}} // Return portal URL