Generate Your Return Policy in 3 Easy Steps

Answer a Few Questions

Provide key details about your business and the types of products you sell (physical, digital, etc.).

Customize Your Return Rules

Define your specific terms, such as the return window (e.g., 30 days), product conditions, and refund options (e.g., full refund, store credit).

Publish to Your Store

Instantly receive your professional policy. Copy and paste it directly into your Shopify, WooCommerce, or any other e-commerce platform.

Cover All Bases with a Comprehensive Template

Our generator helps you create a policy that clearly defines every aspect of the returns process.

Define Your Return Window

Establish a clear timeframe (e.g., 14, 30, or 60 days) within which customers must initiate a return, preventing endless return requests.

Specify Product Conditions

State the required condition for returned items (e.g., unused, in original packaging, with tags attached) to protect you from damaged goods.

Clarify Refund & Exchange Options

Detail the outcomes for a successful return, whether it’s a full refund, store credit, or an exchange for a different product.

List Non-Returnable Items

Clearly identify any items that are exempt from returns, such as sale items, gift cards, perishable goods, or digital downloads.

Why a Clear Refund Policy is Crucial for Sales

A great return policy is a marketing tool that builds trust and drives conversions.

Build Customer Trust & Confidence

A transparent and fair return policy removes purchase anxiety and shows customers you stand behind your products.

Prevent Chargebacks & Disputes

A well-defined policy is your first line of defense against payment disputes, saving you time and money.

Encourage Repeat Business

Over 90% of consumers will buy again from a store that offers a positive return experience. Turn a return into a loyal customer.

Return & Refund Policy FAQ

Answering common questions about creating and using a return policy.

Yes, our tool is 100% free. You can generate a complete, professional return and refund policy for your e-commerce store without any cost or subscription.

In many countries and states, consumer protection laws require businesses to have a clear return policy. Even where it’s not strictly mandated, it’s an essential business practice to protect yourself from disputes and manage customer expectations.

For maximum visibility, link to your return policy in your website footer, on product pages, in the shopping cart, and during the checkout process. It’s also a good idea to include a link in your order confirmation emails.

Yes, you can refuse a refund if the return does not meet the conditions clearly stated in your policy (e.g., it’s outside the return window, the item is damaged, or it’s a non-returnable item). This is why having a clear, accessible policy is so important.

They are often used together. A **Return Policy** outlines the process and conditions for a customer to send a product back. A **Refund Policy** specifies the financial outcome of that return—whether the customer gets their money back, store credit, or an exchange.

Return & Refund Policy Generator

Free Return & Refund Policy Generator

Your Generated Policy