New Feature: Return Shipment Tracking

23 December, 2025

As a merchant, you know the drill. A customer initiates a return, and almost immediately, the questions start flooding your inbox: “Has my return arrived yet?” “When will I get my refund?” “Where is my package?”

These “Where Is My Return?” queries take up valuable support time and can create anxiety for your customers.

Today, we are thrilled to announce a major update to Synctrack Returns that solves this problem once and for all: Return Shipment Tracking.

New Feature Return Shipment Tracking

Contents

Why this is a game-changer for your business:
- How It Works: Two Levels of Insights
  - 1. Return Shipping Statuses (The Workflow)
  - 2. Return Shipment Statuses (The Logistics)
How to Get Started
- Limited Time Offer: Upgrade & Save!

Why this is a game-changer for your business:

With this new feature, the “black hole” of return logistics is officially closed. You and your customers can now track every milestone of a return shipment in real-time, directly within the Synctrack ecosystem.

✅ See the real-time status of return shipments – including Pre-shipment, Shipped, Delivered, and Received stages – both you and your merchants

✅ Answer “Where is my return?” quickly and confidently

✅ Reduce support workload with clear logistics visibility

✅ Improve your internal workflow using one centralized dashboard

Tracking is available both at the return request level and for the return label shipment, giving you insights into the journey from every angle.

Track Return shipment statuses in management

How It Works: Two Levels of Insights

We’ve designed this feature to provide visibility at every layer of the return process. We distinguish between two types of statuses to give you the most accurate data possible:

1. Return Shipping Statuses (The Workflow)

Status	What it means
No Prepaid Label	RMA is approved, but the label hasn’t been generated.
Pre-shipment	Label is created, but the carrier hasn’t scanned it yet.
Shipped	The package is officially in transit.
Delivered	The package has reached its destination.
Received	Your team has marked the item as physically received at the warehouse.

2. Return Shipment Statuses (The Logistics)

Status	What it means
Info Received	Carrier is notified and ready for pickup.
In transit	The package is moving through the carrier network.
Out for delivery	The carrier is about to deliver the shipment.
Available for pickup	The package has arrived at a pickup point near you and is available for pickup.
Failed attempt	The carrier attempted to deliver the shipment but failed. The carrier usually leaves a notice and will try to deliver again.

How to Get Started

Setting up Return Shipment Tracking takes less than a minute.

Navigate to the Return Tracking section in your Synctrack Returns admin.
Toggle the status to “Enable Tracking.”
Once active, statuses will automatically populate on the RMA Detail Page (for you) and the Return Page (for your customers).

Note: This feature is exclusively available for our Premium and Enterprise plan users.

👉 SEE DETAILS

Limited Time Offer: Upgrade & Save!

To celebrate this launch and help you gear up for the busy post-holiday return season, we’re offering a special promotion.

Get 20% OFF all plans for your first 3 months!

Code: RD_BFCM_MCD
Deadline: Valid until 23:59 on December 31, 2025 (UTC+7).

Try For Free

Need help setting things up or want a quick walkthrough of the new dashboard? Our team is standing by. Reply to this post or ping us via the live chat in your app dashboard.

Lucas Le AUTHOR

Product Owner at Synctrack Returns & Exchanges. I love data and have a data-driven decision-making mindset.