New Updates This Week – Synctrack Returns

This week, we’re rolling out two major updates to Synctrack Returns & Exchanges designed to give you more flexibility in your operations and better protection for your promotional revenue.

New Feature: Open “Resolved” requests

In real operations, mistakes happen. Sometimes, a return request is accidentally marked as Resolved before all necessary actions are completed, such as issuing a refund, marking items as received, or restocking inventory.

Now, you don’t have to start over!

With the new Open request feature in the Management section, you can reopen return requests that were already marked as Resolved and continue where you left off.

👉 See details: How to open Resolved return requests?

New Update: Smarter UI for BOGO & Bundle Returns

One of the biggest headaches for Shopify merchants is “promo abuse” – where a customer buys a “Buy 2 Get 1 Free” deal, then tries to return only the two full-priced items while keeping the free one.

What’s New: We’ve optimized our UI to handle Buy X Get Y and Bundled Discounts much more intelligently.

What’s changed:

• Promotional items (Buy X Get Y or Bundles) are now grouped into one combo
• Shoppers must return the full bundle, not individual items

This helps prevent partial returns and protects discounted revenue while keeping the return flow clear for customers.

👉 See details: Return All Items from BOGO/Bundle Deals

Ready to try these updates?

These features are live and ready to help you streamline your returns process today.

As always, if you have questions or need a hand with the setup, our support team is available via live chat or email. We’re here to help you fine-tune your return strategy!