Synctrack Returns: Auto-mark return requests as “Resolved”

In the high-stakes world of e-commerce, spending hours manually clicking “Resolved” on return requests isn’t just tedious — It’s a bottleneck that prevents you from scaling.

At Synctrack Returns & Exchanges, we believe your returns process should be as smooth as your sales process. This week, we are thrilled to unveil a major productivity update: Auto-mark return requests as “Resolved.”

What’s new: Auto-mark return requests as “Resolved”

Previously, even after you received the item, restocked it, and issued the refund, you still had to manually close out the request. For stores handling hundreds of returns a month, those clicks add up.

What’s New: You can now define exactly when a return should be considered “finished.” Synctrack Returns will monitor the status in real-time and mark the request as Resolved the second your criteria are met.

Customize Your “Definition of Done”

Every workflow is different. You can set the automation to trigger based on:

✅ Marked as Received: The moment the items hit your warehouse.

✅ Marked as Restocked: Once the items are back in your inventory.

✅ Refunded: As soon as the customer’s money is successfully sent back.

Pro Tip: You can combine these conditions. For example, only resolve a request after the item is restocked AND the refund is issued.

The Auto-mark as Resolved feature is the final piece of the puzzle in our Automation Return Rules suite. When combined with our other tools, you can automate up to 80% of your manual return workload:

• Auto-Approve: Set rules based on return reasons, values, or customer tags to approve requests instantly.

• Auto-Select Carrier: Automatically generate the cheapest or fastest prepaid shipping labels.

• Auto-Resolve: (New!) Let the system close the book on the request once the work is done.

Why This Matters for Scaling Stores

This update is a game-changer for Premium users. By removing the need for manual oversight on standard returns, your support team can focus on complex cases, VIP customers, and high-value exchanges.

• Reduce Human Error: No more “ghost” requests sitting open because someone forgot to click a button.

• Cleaner Data: Your analytics will always reflect the true, up-to-the-minute status of your returns.

• Faster Operations: Speed up your entire post-purchase cycle without adding more staff.

Need a hand setting up your logic? We’ve prepared a Complete Guide to Automation to walk you through every step. As always, our support team is available via live chat to help you fine-tune your workflow.