Synctrack Returns: New Packing Slip for Customs & Warehouse

Returns aren’t just about getting an item back; they are about moving data through your warehouse and across borders without friction. For many merchants, especially those shipping internationally, a missing piece of paper can lead to unnecessary taxes, customs delays, and warehouse confusion.

We are thrilled to announce our latest feature designed to professionalize your return operations: Packing Slip.

🆕 What is Packing Slip?

Packing Slip helps you verify returned orders faster and more accurately. Your shoppers can download and print a packing slip from the returns portal or email, then include it inside their return package.

When the package arrives, your team can quickly match it with the return request and check the returned items without confusion.

Why it matters?

• Faster warehouse verification

• More accurate return checking

• Less manual review and fewer mismatched returns

Shoppers can download both the packing slip and return label directly from the returns portal and email notifications.

🛠️ Set Up in Minutes

Configuring your packing slips is easy. You can define exactly when they should be generated based on the Return Market, Shipping Method, or Return Address.

1. Navigate: Go to Settings > Shipping & Delivery > Warehouse & Packing Slip.

2. Configure Conditions: Choose which markets or methods require a slip.

3. Customize: Fill in your store details, export reasons, and custom footer notes.

4. Go Live: Once enabled, customers can download their packing slip directly from the returns portal or their notification emails.

Merchant Tip: You can also access the packing slip link directly within the Shipment Block of any return request in your Synctrack Admin for easy internal management.

👉 Learn how to enable Packing Slip

We believe every store deserves professional return tools. That’s why the Packing Slip feature is available to all users starting on the Starter Plan.

Ready to streamline your warehouse handling and save on international fees?