A branded tracking page is a powerful tool that businesses can use to enhance the customer experience and build brand loyalty. Unlike standard tracking pages provided by shipping carriers, a branded tracking page is customized to reflect a company’s brand identity, providing a cohesive and personalized experience for customers. In this article, we’ll explore what a branded tracking page is, the benefits it offers, and the key features that make it effective.
What is a Branded Tracking Page?
A branded tracking page is a custom web page that allows customers to track their orders within the context of the company’s brand. Unlike generic tracking pages provided by carriers like FedEx or UPS, these pages are designed to match the company’s brand, including logos, colors, fonts, and other elements. This ensures that the customer’s interaction with the tracking page feels like a continuation of their experience with the brand, rather than a disjointed encounter with a third-party service.
Why Should Use a Branded Tracking Page?
Enhances Customer Experience
Branded tracking pages provide a more personalized and seamless experience for customers. Take, for example, Shopify. When a customer places an order through a Shopify store, they receive a tracking link that takes them to a page branded with the store’s logo, colors, and messaging. This page isn’t just a dull carrier’s tracking page; it feels like an extension of the store’s website.
By incorporating branding elements, these pages make customers feel more connected to the company. This personalized touch can significantly improve customer satisfaction and build loyalty, as customers appreciate the effort made to maintain a consistent brand experience. When customers track their orders, they continue to interact with the brand, seeing familiar logos and colors, which reinforces their trust and connection with the company.
Boosts Brand Recognition
A branded tracking page keeps customers constantly aware of the brand while they track their orders. Using consistent logos, colors, and fonts strengthens the brand identity and makes it more memorable. This increased brand recognition can result in higher customer retention and more repeat purchases.
Provides Marketing Opportunities
By adding promotional banners, product recommendations, and special offers, companies can turn the tracking page into a tool for increasing sales and engaging customers. This way, the tracking page becomes more than just a place to check orders—it becomes a platform for marketing and customer interaction.
For example, when customers check their order status on Sephora’s tracking page, they see banners for new products, special deals, or upcoming sales. This keeps customers interested and can lead to more purchases.
What Are The Key Features of a Branded Tracking Page?
Effective branded tracking pages go beyond the basics, incorporating advanced functionalities that enhance the customer experience and support business goals. Here are some key features to consider:
For Brand
Custom Branding
Think of Nike. When you’re eagerly waiting for those new sneakers to arrive, the tracking page you visit is unmistakably Nike. The sleek design, the familiar swoosh, the bold colors—they all scream Nike. This isn’t by accident. Custom branding on tracking pages ensures that the customer’s journey remains consistent and immersive. When everything from the order confirmation to the delivery notification looks and feels like Nike, it creates a seamless experience that reinforces the brand’s identity at every touchpoint.
Customizable Notifications
Offer customers the ability to choose their preferred communication channels and customize the types of notifications they receive. This empowers customers to tailor their tracking experience to their preferences. Sephora provides an excellent example by allowing customers to opt-in for notifications via email, SMS, or app alerts. Customers can select which updates they want to receive, such as shipping confirmation, out-for-delivery notifications, or delivery confirmation. This level of personalization enhances the user experience and ensures that customers stay informed in the way that suits them best.
Custom Status Updates
Merchants can offer more detailed and personalized order tracking information through custom status updates. Instead of generic messages like “In Transition,” merchants can provide specific updates such as “Order Packed,” “Shipment Dispatched,” “Out for Delivery,” etc. These detailed updates keep customers well-informed about their order status and enhance the transparency and reliability of the delivery process
Embed on Store Navigation
One of the key features of a branded tracking page is that it lets you replace a standard tracking link with a custom link. This custom link can be easily added to your store’s navigation, such as the main menu or footer. By placing the link in a visible spot, customers can quickly find and track their orders without having to dig through emails or account details. This makes the experience more convenient and keeps customers engaged with your brand throughout the delivery process.
Social Proof
Incorporating customer reviews, testimonials, or social media mentions on the tracking page builds trust and social proof. Hermes effectively uses this strategy by showcasing customer reviews and product ratings directly on their tracking pages. By displaying positive feedback and real customer experiences, you can reinforce your brand’s credibility and encourage new customers to feel confident in their purchase decisions.
For Customers
Real-Time Tracking
Customers want accurate and up-to-date information about their orders, and a branded tracking page meets this need by offering real-time updates. This feature provides the current status and estimated delivery time of shipments, which helps build trust and reduce customer anxiety.
Moreover, giving an accurate estimated delivery date is crucial for customer satisfaction. Advanced tracking systems can deliver precise delivery estimates, allowing customers to manage their expectations effectively. This level of transparency not only enhances the overall shopping experience but also strengthens customer trust and loyalty.
Up-Sell/Cross-Sell Opportunities
A tracking page can suggest additional items that might interest customers. Brands often display related or recommended products based on a customer’s purchase history. This personalized approach improves the shopping experience and opens up opportunities for cross-selling and upselling. By showing products that match the customer’s interests, you can increase sales and boost customer satisfaction.
Stay Connected With Brand
The branded tracking page keeps customers engaged with your brand, rather than redirecting them to a third-party carrier page. When customers only receive a carrier tracking number, they might feel disconnected and anxious, especially if there are delays. This can lead to frustration and a lack of trust in the brand.
How To Implement A Branded Tracking Page Effectively on Shopify?
Choose the Right Branded Tracking App
Start by selecting an order-tracking app that integrates smoothly with your Shopify store and has the features you need. Popular options include Synctrack Order Tracking. This app can help you:
- Order status tracker: Shows customers where their order is and how it progresses in real-time.
- Shipment details and tracking number: Gives customers the tracking number and shipment info so they can see where their package is and when it will arrive.
- Order summary: Shows a simple overview of what was bought, including items, quantities, and prices.
- Embed in-store navigation: With Synctrack Order Tracking, you can change Shopify’s default tracking link to your tracking page link. You can add this link to your store’s menu so customers can easily find it. This makes it simple for customers to track their orders directly from the order confirmation page.
Source: Synctrack Order Tracking
- Progress bar or timeline: Displays a visual progress bar or timeline showing stages like processing, packaging, shipping, and delivery.
- Order history and updates: Keeps track of past orders and any updates, so customers can see changes and review previous orders.
- Branding elements: Uses the company’s logo, colors, and fonts to keep the look consistent with the brand.
- Visual assets: You can add up to 3 images with links on the tracking page with . This lets you show product images, banners, or other visuals to make the tracking experience better for your customers.
- Personalization options: You can add custom messages or greetings to make the tracking page feel more personal. And customize many other options like:
- Lookup options
- Tracking Number
- Order ID & Tracking Number
- Order ID
- Phone Number
- Email
-
- Content
- Shipping info
- Progress bar
- Order details
- Tracking logs
- Map
- Tracking company
- Date and time format
- Progress bar
- Ordered
- Order ready
- In transit
- Out for delivery
- Delivered
Source: Synctrack Order Tracking
- Social media buttons: Lets customers share their order status or good experiences on social media.
- Customer support info: Provides contact details for support, like email or phone, for any questions or help.
- Advanced customization: Use custom CSS and HTML for deeper customization and to match your store’s unique design if you have coding skills.
Gather Customer Feedback
Encourage feedback through tracking pages or post-purchase surveys to gain insights into customer satisfaction. Here’s how you can implement this:
- Use a Feedback Tool: Utilize tools like Google Forms, Typeform, or SurveyMonkey to create a simple survey.
- Embed the Survey: Add the survey link or embed the form directly on your tracking page. Many tracking apps allow you to include custom HTML or links.
- Ask Relevant Questions: Keep the survey short and focused on the shipping experience.
- Incentivize Feedback: Offer a small incentive, like a discount code for future purchases, to encourage customers to complete the survey.
- Analyze the Feedback: Regularly review the feedback to identify common issues and areas for improvement.
Monitor and Improve Your Brand’s Performance
Keep an eye on the data from your tracking app to spot any issues or areas where you can improve. Regularly review this information and adjust your strategies to keep providing a great experience for your customers.
Optimize for Mobile
With more shoppers using mobile devices, it’s crucial to ensure that your branded tracking pages are optimized for mobile viewing. This means:
- Ensuring responsive design: Your tracking page should adjust seamlessly to different screen sizes.
- Fast loading times: Optimize images and scripts to ensure quick load times on mobile networks.
You can try apps like Synctrack Order Tracking provide mobile-friendly designs that ensure a seamless experience for customers checking their order status on the go.
The Top 5 Out Of Standing Branded Tracking Page
Hermes
Hermes stands out with its vertical tracking graphic, a departure from the usual horizontal layout. This design choice adds a distinctive touch to their tracking page. They also provide a comprehensive FAQ section on tracking and delivery, presenting all necessary information clearly and neatly. The page is not only visually pleasing but also highly functional, making it easy for customers to track their orders while staying engaged with the Hermes brand.
Key Features:
- Vertical Tracking Graphic: Hermes uses a unique vertical tracking graphic instead of the standard horizontal layout, adding a distinct visual flair.
- Comprehensive Information: The page includes detailed FAQs about tracking and delivery, providing customers with all necessary information in an organized manner.
- Aesthetic Design: Clean lines and a luxurious design that reflects the Hermes brand identity.
Victoria’s Secret
Victoria’s Secret’s branded tracking page is exceptionally well-organized, offering a detailed overview of each delivery stage. This setup addresses most customer queries proactively. The page is informative while upholding the brand’s aesthetic, ensuring a seamless experience from purchase to delivery. This meticulous attention to detail builds trust and keeps customers well-informed throughout the shipping process.
Key Features:
- Detailed Order Stages: The tracking page provides a meticulous breakdown of the order delivery stages, answering most customer questions preemptively.
- Brand Consistency: Maintains the brand’s aesthetic throughout the tracking process, ensuring a seamless customer experience.
- Responsive Design: Optimized for both desktop and mobile viewing.
Native
Native’s tracking page embodies the brand’s minimalist and natural ethos. It skillfully balances concise copy and block design to create a harmonious look. The page includes several calls to action (CTAs) that are subtly integrated, encouraging customers to share products with friends or explore more offerings. Native effectively merges aesthetics with functionality, enhancing customer engagement without overwhelming them with marketing content.
Key Features:
- Minimalist Design: The page reflects Native’s natural and minimalist brand feel.
- Multiple CTAs: Encourages actions like sharing the product with friends, subtly integrated into the page design.
- Engaging Content: Includes personalized messages and product recommendations based on customer purchase history.
UGG
UGG’s tracking page might appear simple at first glance, but it offers robust features like text message notifications. This feature provides convenience to customers and doubles as a marketing tool, allowing UGG to use these numbers for future campaigns. The page is designed to keep customers continuously updated on their order status, fostering a positive and reassuring shopping experience.
Key Features:
- Text Message Notifications: Providing an option for customers to receive updates via SMS, making it convenient to track orders on the go.
- Simple but Functional Design: While the design is straightforward, it includes all necessary tracking details and offers additional marketing opportunities through SMS.
- Customer Engagement: Collects phone numbers for marketing campaigns, enhancing customer engagement.
Goldbelly
Goldbelly’s tracking page features interactive elements like a moveable map showing delivery progress. They also highlight an “Earn Belly Rewards!” banner to encourage repeat visits and engagement. This interactive design keeps customers engaged and offers a dynamic user experience. Goldbelly also leverages the tracking page to promote its loyalty program, blending functionality with strategic marketing.
Key Features:
- Interactive Map: Features a moveable map that shows the delivery progress, making the tracking process interactive and engaging.
- Loyalty Program Integration: Promotes their loyalty program directly on the tracking page, encouraging repeat visits and engagement.
- Detailed Updates: Provides real-time status updates and estimated delivery times, keeping customers well-informed.
Wrap Up
That is how you can implement a branded tracking page like a solution tailored specifically for your store, you can elevate your brand’s visibility, enhance customer experience, and drive sustainable growth. Drawing inspiration from leading brands and using the right tools and strategies will not only streamline your operations but also foster stronger relationships with your customers. This page is a powerful way to differentiate your brand and keep customers coming back. Don’t miss out on these benefits—start building your branded tracking page now.
