New: Replace Shopify tracking links with your branded page

The customer journey doesn’t end at the “Thank You” page. In fact, one of the most high-traffic touchpoints in your store is the Order Tracking link.

Until now, clicking that link often sent your customers away to a generic carrier website like FedEx or DHL – breaking the brand experience right when anticipation is highest.

We are excited to introduce Branded Tracking Link Replacement for Synctrack Order Tracking. With one simple toggle, you can now reclaim that experience and keep your customers exactly where they belong: on your store.

🚀 Why Your Brand Needs This

When you redirect a customer to a carrier site, you lose control over the messaging, the design, and the opportunity for further engagement. By replacing those links with your own branded tracking page, you:

• Build Stronger Trust: Provide a cohesive, professional experience from checkout to delivery.

• Boost Retention: Keep customers on your site where they are more likely to browse your latest collections or special offers.

• Reduce Confusion: No more broken carrier links or “tracking number not found” errors on external sites; everything is synced directly through your Synctrack page.

How It Works (One Click & Done)

This isn’t a complex integration. It is built to work natively with your existing Shopify setup.

Where the new links appear:

• Shopify Order Status Page: The primary page customers visit to check their status.

• Shipping Confirmation Emails: Every automated email Shopify sends will now point to your branded page.

• Shopify Order Details: Even your internal merchant view will link directly to your custom portal.

The “Retroactive” Advantage: Don’t worry about orders that are already in transit. You can apply this change retroactively to the last 30 days of shipments, instantly upgrading the experience for your current customers.

3 Steps to Enable

1. Navigate: Go to Settings → Tracking Link Set-up in the Synctrack app.

2. Toggle On: Switch on the “Replace tracking link” option.

3. Backfill (Optional): Click “Replace links for old shipments” to update your tracking links for the last 30 days.

Note: We believe in flexibility. If you ever choose to uninstall the app, Synctrack will automatically restore the original carrier links so your customers never lose their tracking ability.

Consistency shouldn’t be a premium feature. We’ve made Branded Tracking Link Replacement available on all Synctrack plans starting today.

 👉 SEE DETAILS

Have questions about setting up your branded page? Our support team is standing by 24/7. Just ping us in the live chat!