Synctrack Order Tracking: Meet Your New AI Assistant

Data is the lifeblood of e-commerce, but let’s be honest: staring at spreadsheets and complex charts can be overwhelming. You know the answers to your fulfillment problems are hidden somewhere in the numbers, but finding them takes time you don’t have.

That changes today.

We are thrilled to announce the launch of Trakow Assistant – your new AI-powered shipment and fulfillment analyst, built directly into Synctrack Order Tracking.

Your Data, Decoded

Instead of manually digging through rows of data to understand why your shipping costs are up or why customers are complaining about delays, Trakow Assistant does the heavy lifting for you.

It doesn’t just show you the numbers; it reads them. It highlights trends, identifies bottlenecks, and provides clear, actionable suggestions to optimize your fulfillment workflow.

Whether you are dealing with carrier delays, unexpected spikes in volume, or inefficient warehouse processes, your new Assistant tells you what’s happening and what to do next.

How Trakow Assistant Helps You Grow

Located right within your Analytics Dashboard, the AI Assistant works alongside our comprehensive analytics tools to give you a complete view of your performance.

Here is how it transforms your raw data into business decisions:

It Spots Shipping Issues Early

In the Shipments Overview, the Assistant monitors your daily activity. It instantly flags:

• Tracked vs. Untracked Ratios: If untracked shipments are high, the AI will suggest checking your warehouse workflows or tracking-sync settings.

• Exceptions and Expirations: High numbers here lead to disputes. The Assistant helps you identify specific carriers or destinations that are causing recurring headaches so you can fix them before customers complain.

• Shipments Over Time: Helps you understand your busiest days for staffing, packaging, or scheduling carrier pickups.

It Pinpoints Fulfillment Bottlenecks

In the Fulfillment Performance tab, the Assistant breaks down the “Order-to-Delivery” timeline into 4 crucial stages:

• Processing Time: Is your warehouse team or 3PL slow to pack?
• Dispatch Lead Time: Are carriers picking up late, or are orders being marked “Fulfilled” too early? (The AI can even benchmark this against P90 standards).
• Delivery Time: Is a specific carrier consistently underperforming in certain regions?
• Order-to-Delivery Time: This is the full customer experience. Trakow Assistant will tell you exactly where the delay is happening so you can fix it.

Turn Insights into Action

The power of Trakow Assistant lies in its ability to help you make decisions. Here are just a few ways it helps you optimize:

Problem: Delivery times are slower than your promise.

• AI Insight: The Assistant identifies if it is a route-specific issue or a carrier-wide failure.
• Action: You can switch carriers for affected routes or update your delivery promise to manage customer expectations.

Problem: Customers are asking, “Where is my order?”

• AI Insight: The Assistant flags a spike in “Exceptional” or “Expired” shipments (stuck > 60 days).
• Action: You can proactively resolve these disputes or investigate the specific carrier causing the failures.

Ready to Optimize Your Workflow?

Trakow Assistant is available exclusively on the Launch plan and higher.

By upgrading your plan, you aren’t just getting a new feature; you are getting the clarity and insights needed to grow with fewer mistakes, less guesswork, and a better customer experience.

👉 [See How It Works]

Ready to see your data in a whole new way? Head to your Dashboard today and let AI do the work for you.

Need help navigating the new insights? Our team is always happy to help! Just open the live chat.