Big News! Boost Customer Trust and Control with Synctrack Returns’s Latest Updates

29 October, 2025

We’ve rolled out some exciting updates to Synctrack to make managing returns easier, faster, and your customers’ experience even better.

These new features put more control in your hands, ensuring a seamless and branded experience for your shoppers from start to finish. Check out what’s new!

Contents

1️⃣ New Feature: App Proxy for Return Page
- 🛠️ Quick Setup Guide:
2️⃣ Updated: Resend Notification in Management details
- What’s New and Why It Matters:
- 🚀 How to Use It:

1️⃣ New Feature: App Proxy for Return Page

Say goodbye to external redirects! We’ve moved your Returns Portal to your Shopify App Proxy for a faster, smoother, and more integrated buyer experience.

Returns Portal - Synctrack Returns

Why This is a Game-Changer for Your Store:

Before	Now
Old URL: `https://yourstore.returnsdrive.com`	New URL: `https://yourstore/apps/returns-portal`
Customers were redirected to an external site.	The Returns Portal runs directly within your store’s domain.
Potential drop-off in customer trust due to leaving your site.	Delivers a more trusted and fully branded experience for your customers.

The result? A seamless experience that keeps your customer on your site, reinforcing trust and professionalism with every return request.

🛠️ Quick Setup Guide:

To activate this enhanced experience, you’ll need to update your URL settings in three quick steps.

Remember: You must set one of your URL options as Primary in Synctrack, as all notifications and return tracking status updates will only be sent to the Primary return page.

Find the App Proxy Section: Navigate to the Return App proxy section in Synctrack.
Customize Your URL: Click the Customize URL button and follow the three-step process to update the URL on both the Shopify and Synctrack sides.
Update and Save: Go back to the Return app and update the URL Suffix input box to match your new URL, then save.

Need a hand with the look and feel? If you experience any visual or layout issues after this update, our support team offers free assistance for basic interface fixes to ensure your Returns Portal perfectly matches your store’s branding.

Get the full step-by-step instructions here: How to customize Return Page URL by Shopify App Proxy

2️⃣ Updated: Resend Notification in Management details

The Resend Notification feature is one of your most powerful tools for managing customer communication, and we’ve made it even more robust. This feature allows you to manually resend email notifications to shoppers directly from the Order Management detail page.

What’s New and Why It Matters:

We’ve focused on providing you with greater flexibility and peace of mind when communicating with your customers:

Key Capability	Merchant Benefit
✅ Resend any previous email: Send any email that was previously sent or failed to send.	Easily recover from failed deliveries and ensure your customer gets critical information.
✅ Email preview: View the exact email content before sending.	Ensure accuracy and appropriateness every time, maintaining brand professionalism.
✅ Timeline Integration: Resend actions are automatically updated in the order timeline.	Maintain a clear, audit-ready record of all customer communications.

This update is incredibly useful for handling failed email deliveries, resending confirmations upon customer request, or sending notifications that were previously skipped. You have full control, including the ability to choose specific email types from a dropdown list.

🚀 How to Use It:

Click “Resend notification button” above the management details.

Preview and choose the “Notification types” you want to resend to your customer.

Preview and choose the Notification types

Note: Resend notification will only be available for the emails you’ve enabled in your notification templates and that have been sent at least once before.

See the feature in action: How to Resend Notification in Management Details

We’re excited for you to try out these powerful new tools! We’d love to hear how these updates work for your store and help you deliver an even better shopping experience.

If you need a hand setting things up or run into any issues, our dedicated support team is always ready to help!