Synctrack Returns: More retention tools, now in Professional Plan

As your store grows, you quickly realize that returns aren’t just a support ticket—they are a second chance to win over a customer.

At Synctrack Returns, we want to help you turn those “goodbyes” into “see you again soon.” That’s why, starting today, we’ve moved two of our most powerful revenue-retention features from our Premium plan into the Professional plan – at no extra cost.

Bonus Credit for Exchanges

Why offer a refund when you can offer an upgrade? Bonus Credit allows you to give customers a small incentive (either a fixed amount or a percentage) if they choose to exchange their item rather than asking for their money back.

• Why it works: It makes the exchange feel like a “win” for the shopper.

• Pro Tip: You can set specific return reasons to trigger this bonus, targeting only the customers you want to retain most.

👉 Learn more

Refund to Store Credit

The best way to prevent revenue loss is to ensure the money never leaves your Shopify ecosystem. Refund to Store Credit allows you to issue credit that customers can use on future purchases.

• Why it works: It preserves your cash flow while giving the customer total flexibility to shop later.

• Key Features:

  • Incentivize: Add a “Store Credit Bonus” to encourage this option over a standard refund.

  • Urgency: Set an expiration date to bring shoppers back sooner.

  • Shopify Integrated: This feature syncs directly with Shopify’s native “Store Credit” accounts for a seamless checkout experience.

⚠️ Important Setup Note: To use Store Credit, ensure you have enabled “New Customer Accounts” and “Store Credit” within your Shopify Admin Settings.

👉 Learn more

What Do You Need to Do?

Nothing at all. These features are already live and waiting for you in your Synctrack Returns account. We’ve unlocked them automatically so you can start protecting your margins immediately.

As more Professional merchants grow, returns become more than just a support task. They become a retention opportunity.

That’s why we made this change, and we hope it will help you get more value from every return request and turn refunds into repeat purchases.