Synctrack Returns Update: Shopify Customer Login & Partial Refunds

This week, the Synctrack Returns & Exchanges team has been hard at work making your return process smarter and more flexible. Whether you want to provide a “passwordless” experience for your customers or gain more granular control over your payouts, these updates have you covered.

Here’s everything new in your dashboard this week!

1️⃣ Login with Shopify Customer Account

We’ve integrated deeper with the New Shopify Customer Accounts to remove the friction from the very first step of a return.

Say goodbye to customers hunting for old order numbers or forgetting complex passwords. Shoppers can now log in using a one-time 6-digit verification code sent directly to their email.

Why you’ll love it:

• Passwordless Experience: No more “Forgot Password” support tickets.

• Full Order History: Once logged in, customers see all their orders in one view, making it easy to select exactly what they want to return.

• B2B & Social Support: Unlike standard order lookups, this method supports B2B customers and social sign-ins (Google/Facebook).

• Familiar Flow: It uses the native Shopify login experience your customers already trust.

How to enable: Go to Return Page > Customize, head to the Order Lookup page, and select “Login Shopify Customer Account.”

👉 Learn more

2️⃣ Partial refund for return requests

Handling complex returns – like when a customer returns three items but one is damaged – just got a lot easier. You are no longer restricted to an “all or nothing” refund.

You can now issue a Partial Refund for any return request containing two or more items.

Key Capabilities:

• Item-Level Control: Select exactly which items to refund and which to hold.

• Phased Payouts: Refund what is approved now, and handle the rest later. The “Refund” button stays active until the full amount is settled.

• Clear Tracking: A “Partially Refunded” badge will appear on the request so your team knows exactly what’s pending.

👉 Learn more

Ready to upgrade your return experience?

These features are live in your account right now. Log in today to streamline your customer’s journey and take full control of your store’s revenue.

Need help setting up your login flow? Our support team is available via live chat or email to walk you through the integration. We’re here to help you make returns your store’s secret weapon for retention!

Warmly,

The Synctrack Returns Team