Synctrack Returns Updates: New Workflow Conditions & Automation Conditions

This week, we are excited to announce a series of powerful updates to Synctrack Returns designed to give you finer control over your post-purchase experience. From smarter automation to granular workflow conditions, these updates are built to save your team time while ensuring your customers receive a consistent, professional service.

Here’s everything new in Synctrack Returns this week.

1. Smarter Condition-based Workflows

We’ve upgraded our workflow engine to help you manage return and exchange requests with surgical precision. You can now build workflows based on the specific choice a customer makes: Return vs. Exchange.

What’s New?

• Action-Specific Rules: Set different rules depending on whether the customer wants a refund or a replacement.

• Custom Return Windows (NEW): You can now set different time limits for different scenarios. For example, allow 14 days for a full refund but extend it to 30 days for exchanges.

• Regional Control: Restrict options based on geography.

  • Example: For customers in Australia or New Zealand, you can limit the resolution to “Refund to original payment method” only.

💡 Workflow Best Practice: Start with broad conditions and refine based on your data. Regularly review your rule order (Priority Management) to ensure your most specific rules are triggered first!

👉 See details: Condition-based Workflows

2. New Automation Conditions

Manual reviews can slow down your operation. To help you scale, we’ve added new conditions to our Automation suite, allowing you to auto-approve requests based on real-world business logic:

Why use Automation?

• Increased Efficiency: Eliminate manual intervention for low-risk returns.

• Faster Resolutions: Provide prepaid labels instantly, keeping your customers happy.

• Visual Tracking: Auto-approved requests now feature a unique badge in your dashboard for easy tracking.

👉 See details: Automation

🔔 Just a reminder, we also recently released Return Shipment Tracking.

With this feature, you can have complete visibility over your return shipments’ tracking statuses, so you can proactively answer customers’ WISMR (Where is my return?) queries and notify them of exception events on the carrier side.

Ready to optimize your returns?

These features are live and ready for you to use in your Synctrack Returns admin.

To celebrate this launch and help you gear up for the busy post-holiday return season, we’re offering a special promotion.

Get 20% OFF all plans for your first 3 months!

• Code: RD_BFCM_MCD

• Deadline: Valid until 23:59 on December 31, 2025 (UTC+7).

If you have questions or need help setting up your first smart workflow, our support team is available via live chat or at contact@synctrack.io