Castle Parcel

Castle Parcel Tracking Information

Castle Parcels is a New Zealand-owned and operated courier and freight company, established in 1985. It has been a part of the Freightways Group since 1999. The company focuses on providing an extensive range of delivery services across New Zealand, leveraging its local knowledge and a nationwide network. Castle Parcels is recognized for delivering over 15 million items annually.

Their service offerings include:

• Overnight Courier: For urgent deliveries across the country.
• Economy Service: A more cost-effective option for less time-sensitive shipments.
• International Services: Facilitated through strategic partnerships for global shipping needs.
• Saturday Delivery: An option for weekend deliveries.
• Signature Required: Ensuring proof of delivery.
• Dangerous Goods: Specialized handling for regulated items.
• Over-size/Weight: Solutions for larger or heavier parcels.

The company prides itself on its robust infrastructure, advanced tracking capabilities, and a commitment to customer service, aiming to provide reliable and efficient parcel delivery solutions throughout New Zealand.

How to Track Castle Parcel Packages

Tracking your Castle Parcel packages is straightforward, with several methods available to monitor your shipment’s progress.

1. Via the Official Castle Parcels Website:

The most direct way to track a Castle Parcel package is through their official website.

• Visit the Castle Parcels Website: Navigate to https://www.castleparcels.co.nz/.
• Locate the Tracking Field: On the homepage, a prominent tracking input field is available.
• Enter Your Tracking Number: Input your unique Castle Parcel tracking number into the designated box.
• Click “Track”: Select the “Track” or similar button to view the real-time status and history of your shipment.

2. Via Synctrack Tracking Tool:

For an alternative tracking experience that supports multiple couriers, Synctrack can be utilized.

• Obtain Your Tracking Number: Ensure you have your Castle Parcel tracking number, which is typically provided by the sender.
• Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
• Enter Your Tracking Number: Input your Castle Parcel tracking number in the designated field.
• Click “Track”: Click the “Track” button to view the tracking details of your shipment.

3. Other Potential Methods:

While the official website and third-party aggregators are the primary methods, customers often receive tracking updates via email notifications if subscribed or if the sender has set up such alerts. Castle Parcels primarily directs users to their website for tracking enquiries.

Castle Parcel Tracking Contact Number

For inquiries regarding Castle Parcel tracking or other services, direct contact can be made using the following details:

• Contact Phone Number: 0800 800 840
• Office Location: 2-4 Business Parade North, Highbrook, Auckland 2013, New Zealand.

It is important to note that a general customer service email address like [email protected] is not explicitly listed on their official website’s contact page. Instead, their website offers a contact form for general inquiries.

FAQs about Castle Parcel Tracking

1. What is a Castle Parcel tracking number?

A Castle Parcel tracking number is a unique identifier assigned to each package or shipment. This number allows customers to monitor the real-time status and journey of their parcel from the point of dispatch until delivery.

2. How can a Castle Parcel tracking number be obtained?

The Castle Parcel tracking number is typically provided by the sender or merchant at the time of shipment. It is usually included in a confirmation email, on the shipping label, or within the order details on the seller’s website.

3. What should be done if a Castle Parcel tracking status shows no updates or is delayed?

If a Castle Parcel tracking status is not updating or if a significant delay is observed, it is recommended to first contact the sender of the parcel to verify the tracking number and shipment details. If the issue persists, direct contact with Castle Parcels customer service via their phone number 0800 800 840 is advised for further investigation.

4. Does Castle Parcel offer Saturday delivery?

Yes, Castle Parcel provides a Saturday Delivery service option. This allows for parcels to be delivered on Saturdays for an additional charge, depending on the service selected by the sender.

5. What do the common Castle Parcel tracking statuses mean?

Common Castle Parcel tracking statuses include:

• “In Transit”: The package is currently on its way to the destination.
• “Out for Delivery”: The package has left the depot and is en route for delivery today.
• “Delivered”: The package has reached its final destination and has been received.
• “Attempted Delivery”: An attempt to deliver the package was made, but was unsuccessful. Further instructions or another delivery attempt may follow.