JT Express PH

JT Express PH Tracking Information

JT Express began in August 2015 in Jakarta, Indonesia, and entered the Philippines market in 2019 under PH Global Jet Express, Inc. (founded 2018). The Philippines arm is headquartered at Marajo Tower, 26th Street cor. 4th Avenue, Fort Bonifacio City, Taguig 1630, with additional offices nationwide. Core services include:

• Express Delivery for domestic parcels (business & personal)

• International Shipping across Asia, Europe, America & Oceania

• Plant Shipping for live-plant logistics

• Free Door-to-Door Pickup, 365-Day Operations & 24/7 Customer Service

• Real-Time Order Tracking, VIP Platform & Mobile App (waybill query, claims processing)

How to Track JT Express PH Packages

1. Official Website

   • Visit the Tracking Page at https://www.jtexpress.ph.

   • Enter the tracking number and click “Track” to view current status.

2. JT Express PH Mobile App

   • Download “J&T Express – Courier App PH” on Android or iOS.

   • Use the waybill query function for real-time updates, push notifications and claims initiation.

3. JT Express PH Tracking via Synctrack

   • Go to Synctrack’s courier list at https://synctrack.io/couriers/.

   • Select JT Express PH, input the tracking number, then click “Track” to retrieve shipment details.

JT Express PH Contact Details

• Customer Hotline: (02) 8911-1888

• Mobile Support: +63 916 666 3471 / +63 916 525 2515

• Email: [email protected] / [email protected]

• Office Address: 4th Avenue corner 26th Street, 9th & 11th Floors, Taguig 1630, Philippines

FAQs about JT Express PH Tracking

Q1: How to find the JT Express PH tracking number?

Shipment emails, seller order confirmations or printed waybills all include the unique alphanumeric code required for tracking.

Q2: Why is tracking status not updating?

System updates may lag by up to 24 hours after pickup. Delays can also stem from customs clearance, high volume periods or app/website maintenance.

Q3: What are the delivery timeframes?

• Domestic: 1–2 business days off-peak (up to 3 days peak)

• International: Typically 3–9 days, varying by origin and destination.

Q4: What to do if a package is marked “Delivered” but not received?

Verify the shipping address, check with neighbors or property points where the courier may have left the parcel. If still missing, file a claim via the mobile app or customer hotline.

Q5: Can tracking be done without internet?

Real-time tracking requires internet access. For offline updates, call the customer hotline and provide the tracking number for manual status inquiry.