Purolator

Purolator Tracking Information

Purolator is a leading Canadian logistics provider specializing in domestic and international freight, package delivery, and supply chain solutions. Established over 60 years ago, it operates one of Canada’s largest networks, serving remote locations and offering guaranteed delivery timelines for services like Purolator Express (next-day delivery) and Purolator Ground (flexible scheduling). The company is 91% owned by Canada Post and provides cross-border shipping to over 210 countries through Purolator International.

How to Track Purolator Packages

1. Official Purolator Tracking Website

• Step 1: Visit the Purolator tracking page and locate the “Track a shipment” module.

• Step 2: Enter the tracking number (e.g., 12-digit numeric or alphanumeric code like VDM003751037).

• Step 3: Click “Track” to view real-time updates, including delivery status, location history, and estimated arrival time.

2. Third-Party Tracking via Synctrack

• Step 1: Obtain your Purolator tracking number from the sender or shipping confirmation.

• Step 2: Visit Synctrack’s tracking page and input the tracking number in the designated field.

• Step 3: Click “Track” to access consolidated logistics updates, including carrier integrations and delivery milestones.

Purolator Contact Details

• Phone: 1-888-SHIP-123 (1-888-744-7123) for general inquiries, tracking assistance, or delivery changes.

• Email: For claims or technical support, use [email protected] or [email protected].

• Office Address:
  Purolator National Claims Office
  140 Champlain Street, Suite 100
  Dieppe, NB E1A 1N813.

FAQs About Purolator Tracking

1. How do I track a Purolator package without a tracking number?

Use a PIN or reference number on Purolator’s tracking page. Alternatively, contact the sender or Purolator customer service for assistance.

2. What does a Purolator tracking number look like?

It is typically 12 digits (e.g., 608301544805) or alphanumeric (e.g., VDM003751037).

3. What if no one is home during delivery?

Purolator leaves a pickup notice, and the package is held at a local depot for 5 business days. Recipients can reschedule delivery or collect it with valid ID

4. How long does international tracking take?

Purolator International shipments usually take 2–5 days to major destinations, with advanced tracking features for cross-border logistics.

5. Why does my tracking status show “address correction required”?

This indicates an incomplete or incorrect address. Contact Purolator via chat or 1-888-SHIP-123 to update details.