Meet Synctrack in Shopify Sidekick: Instant Sync & Dispute Updates Without Leaving Your Admin

If you’re running a business on Shopify, your day is already spent inside the Shopify Admin. Every context switch – opening new tabs, jumping into apps, cross-referencing order numbers – costs you focus and time.

We’re excited to announce that Synctrack PayPal Tracking is now directly integrated with Shopify Sidekick, your built-in AI assistant.

Now, staying on top of your tracking sync and managing time-sensitive PayPal or Stripe disputes is as simple as typing a quick, plain-English prompt.

What’s New?

Instead of clicking into the Synctrack app to check on recent orders or dispute deadlines, you can ask Sidekick directly from whatever page you’re working on in your Shopify Admin.

Sidekick pulls live data from Synctrack, gives you a clear summary, and – when a dispute requires action – offers a one-click link straight to the right dispute page in Synctrack so you can respond immediately.

🔒 Control & Safety First: Sidekick acts purely as your direct navigator and status reporter. It never changes settings, submits dispute evidence, or alters data on its own. You are always in full control of your final responses and edits.

Key Capabilities: What You Can Ask Sidekick

To get the most accurate answers, frame your queries with explicit context (mentioning keywords like PayPal/Stripe, disputes, or tracking sync) and specific date ranges.

1. Check Tracking Sync Status

Quickly audit whether your fulfillment data is syncing properly to PayPal or Stripe.

Try asking:

• “Which orders synced successfully this week?”
• “Any orders that failed to sync to PayPal between July 1 and July 8?”
• “Why did order #1823 fail to sync?”

2. Spot Disputes Needing Immediate Action

Never miss a dispute response window again.

Try asking:

• “Which disputes need my response?”
• “Do I have disputes with a deadline this week?”
• “Any open PayPal disputes right now?”

3. Deep Dive into Specific Orders

Fetch gateway, status, order amounts, and response deadlines for single transactions.

Try asking:

• “What’s the status of the dispute on order #1823?”
• “Is the dispute on order #5678 still open?”

How It Works (At a Glance)

Good to Know (Quota & Setup)

• No Extra Setup: There are no API keys, reinstallations, or reconnections required. If Synctrack is installed, it works out-of-the-box.
• Zero Quota Usage for Queries: Asking Sidekick for information or using it to jump to a dispute does not count against your Synctrack plan quota. Query as often as you like!
• Multi-Store Security: Sidekick strictly fetches data for the specific store you are logged into – preventing cross-store data leakage.

FAQ & Quick Tips

Why isn’t Sidekick showing up in my store?

Sidekick is rolling out regionally by Shopify. If you don’t see the Sidekick icon in your Admin yet, please check with Shopify Support regarding availability for your plan/region.

Sidekick didn’t trigger Synctrack data – what happened?

Make sure your prompt explicitly mentions “PayPal/Stripe disputes”, “tracking sync”, or “Synctrack” so Sidekick routes your question to our app integration.

Need a multi-store overview?

Because Sidekick enforces strict single-store security, reach out to our support team directly if you manage multiple storefronts and need consolidated multi-store reporting.

Ready to Try It Out?