New Integration: Synctrack Returns × Gorgias

Stop switching tabs and start solving tickets. We know that for high-volume stores, the “tab shuffle” between your helpdesk and your returns portal is a major productivity killer.

We are thrilled to give you a first look at our upcoming integration: Synctrack Returns × Gorgias.

This partnership is built to bring your returns and exchanges directly into your customer support workflow, allowing your team to provide lightning-fast resolutions without ever leaving the Gorgias interface.

The Power of One Workspace

Gorgias is the gold standard for managing multichannel customer conversations. By connecting it with Synctrack, you turn your support tickets into an all-in-one return management station.

1. Instant Visibility (The Sidebar View)

No more asking customers for their RMA number. When a ticket opens, the Synctrack sidebar in Gorgias automatically pulls in the full context of the return. Your team can see:

2. Reply Faster with Ready-to-use Templates

Speed is the key to customer satisfaction. With this integration, you can use pre-built Gorgias Macros combined with Synctrack return templates.

• Automated Instructions: Send return steps with one click.

• Status Updates: Instantly update customers on where their package or refund stands.

• Smart Tagging: Every time a template is used, Gorgias automatically tags the ticket with return_drive, making it easy for managers to report on return-related volume.

Create Return/exchange Requests in one place

Need to start a return for a customer during a live chat? You can now initiate return or exchange requests directly from Gorgias. Synctrack will pre-fill the customer’s information, meaning your agents only need to select the items and hit “Submit.”

👉 See details

👉 Gorgias Helpdesk for this integration

🚀 Who is this for?

This integration is ideal for brands with dedicated support teams and high ticket volumes who want to reduce manual errors and overhead.

• Plan Requirement: Available for users on the Premium Plan and above.

• Availability: Coming soon to the Synctrack Integration settings!

We’d love to show you how this integration can shave hours off your weekly support time. Don’t wait until launch day to see the benefits – get a head start by registering for an exclusive demo.

Need help preparing your helpdesk for the integration? Our support team is ready to walk you through the prerequisites. Just reply to this post or ping us in the live chat anytime!