Translate Your Tracking Page into Multiple Languages

International ecommerce is booming, but nothing kills the post-purchase excitement faster than a tracking page your customer can’t read. When a buyer is eagerly awaiting their package, “Where is my order?” shouldn’t require a trip to Google Translate.

To help you build a truly global, frictionless post-purchase experience, we are thrilled to launch one of our most requested features: Multi-Language Tracking Pages for Synctrack Order Tracking.

You can now automatically translate your branded tracking page into multiple languages, offering your global customers a localized experience that builds trust, reduces “Where is My Order?” (WISMO) tickets, and drives repeat sales.

What Gets Translated?

Synctrack Order Tracking doesn’t just translate the static buttons; it localizes the entire tracking journey. The app automatically handles two critical components:

• Your Custom Text: Every piece of text you control – form labels, order status names, buttons, and footer links – will adapt to your customer’s language.

• Carrier Tracking Events: Real-time shipment updates provided by global shipping carriers are automatically translated, ensuring customers understand exactly where their package is from origin to doorstep.

💡 Full Creative Control: While Synctrack generates instant automatic translations, you have full veto power. You can review, tweak, and perfect every single line of text manually to match your brand’s unique voice.

How It Works

We designed the translation workflow to be completely seamless, matching your existing Shopify setup without breaking a sweat.

1. The Translation Manager (Side-by-Side Editing)

Located under Tracking Page → Languages, the Translation Manager gives you a clean, three-column layout: the field name, your read-only default language text, and the editable target language text.

• Smart Fallbacks: If you leave a specific field empty, the page won’t break. It silently falls back to your default language text.

• One-Click Auto-Translate: Available on Launch plans and above, you can fill all empty fields instantly with automated translations, leaving your custom edits completely untouched.

• Safe Drafts: Edits are saved as a draft. Your live tracking page will only update when you hit Save and Publish, ensuring your customers never see a half-translated page.

2. 5 Ways to Detect Your Visitor’s Language

How does Synctrack know which language to display? You can choose from five smart detection methods to match your store’s architecture: