Post One

Post One tracking information

Company Profile

• Post One Group Ltd provides fast, secure and reliable transport and logistics solutions, targeting small entrepreneurs and SMEs trading on platforms such as eBay and Amazon.

• Operations are governed by a single set of General Terms and Conditions, ensuring consistency across all services.

Service Portfolio

• ONE Track: Full end-to-end tracking for small items (≤ 2 kg) with Europe delivery in 3–5 business days.

• ONE Basic: Economical solution with partial tracking from 3 EUR and coverage worldwide.

• ONE Letter: Lightweight parcel deliveries to European destinations with simplified tracking.

• ONE Premium: Fast delivery for heavier or high-value shipments, including signature on delivery and insurance options.

How to Track Post One Packages

Via the official Post One website

1. Navigate to the ONE Track page on the Post One site (postone.eu/en/products/view/track).

2. Enter the tracking number printed on your shipping label into the “Check your track number” field.

3. Review real-time status updates—from barcode scans to estimated delivery dates.

Via the Synctrack platform

1. Obtain the Post One tracking number from your shipping confirmation.

2. Visit the Synctrack Couriers list at synctrack.io/couriers/.

3. Select Post One from the carrier list, paste the tracking number into the input field and click Track to view detailed shipment progress under “Post One tracking.”

Post One contact information

Head Office & Parcel Hub

• Address: st. Podporuchik Jordan Todorov 8, 1528 Sofia, Bulgaria

Phone

• 0700 200 40 (Mon–Fri 11:00–17:00)

Email

• [email protected]

Post One Tracking FAQs

Q: Why hasn’t my shipment status updated for several days?
Refresh the ONE Track page after a few hours; if no new scans appear, contact support via phone or email for a manual status check.

Q: What are the size and weight limits for ONE Track shipments?
Maximum weight is 2 kg, with combined length + width + height ≤ 90 cm and longest side ≤ 60 cm.

Q: How can insurance be added to my shipment?
Select the desired coverage level (45 EUR, 150 EUR or 300 EUR) during shipment preparation; insurance fees are listed on the ONE Track page.

Q: Is it possible to change the delivery address after dispatch?
Submit a request via email or phone before final sortation; additional fees may apply depending on the destination.

Q: What format does the Post One tracking ID use?
Tracking IDs are alphanumeric codes assigned at booking; verify the exact code on your shipping label or confirmation email.