Korea Post

Korea Post Tracking Information

Korea Post is the national postal service of South Korea, operated under the Ministry of Science and ICT. It has a long history of providing comprehensive postal, parcel delivery, financial, and insurance services through a nationwide network of over 3,500 post offices. Korea Post offers both domestic and international mail and parcel delivery, including specialized services such as EMS (Express Mail Service) and registered mail. The organization aims to be a global leading postal service provider, continuously evolving its services to meet customer needs. Its headquarters are located in Sejong City, South Korea, with operational facilities across the country.

How to Track Korea Post Packages

1. Via Korea Post Official Website:

• Visit the official Korea Post website and navigate to the “Track & Trace” section.

• Enter your Korea Post tracking number, which typically consists of two letters, nine digits, and ends with the “KR” suffix (e.g., EE123456789KR for EMS).

• The website provides real-time updates on the status and location of your package.

2. Via Synctrack Tracking Tool:

• Go to the Synctrack platform.

• Input your Korea Post tracking number in the tracking field.

• Click the “Track” button to view detailed tracking information for your shipment.

Additional Methods:

• Korea Post also offers tracking via its mobile app for smartphones, enabling users to check package status on the go.

• Customers can receive tracking updates through SMS notifications by registering their tracking number with Korea Post’s notification service.

Korea Post Contact Number and Office Location

• Customer Service Phone Number: +82 1588 1300 (domestic sender-paid)

• International Inquiries Phone Number: +82 42 609 4295

• Email: [email protected]

• Corporate Office Address: Jeongbowha-gil, Naju-si, Jeollanam-do, 58323, Republic of Korea

• Additional Contacts:

  • Savings Service: 1588-1900 / +82 42 612 6000

  • Insurance Service: 1599-0100 / +82 42 336 6898

Customer service is generally available Monday to Friday during business hours.

FAQs About Korea Post Tracking

Q1: How can I track my Korea Post package?

You can track your package by entering the tracking number on the Korea Post official website or by using third-party tools like Synctrack. Mobile app and SMS tracking options are also available.

Q2: What is the typical delivery time for Korea Post packages?

Domestic deliveries usually take 1 to 5 business days. International EMS shipments typically arrive within 3 to 10 business days, while standard international parcels may take 1 to 4 weeks depending on the destination.

Q3: What format do Korea Post tracking numbers follow?

Tracking numbers generally have two-letter prefixes (e.g., “EE” for EMS), followed by nine digits, and end with the “KR” suffix.

Q4: Are there any restrictions on items sent via Korea Post?

Yes, Korea Post prohibits the shipment of dangerous goods, hazardous materials, weapons, drugs, and other restricted items. Customers should consult the Korea Post website or customer service for detailed restrictions.

Q5: What should I do if my delivery attempt is unsuccessful?

If delivery fails, the courier usually leaves a notice and will attempt delivery again. Customers can also contact Korea Post to arrange pickup or redelivery.