Multiple Exchange Bonus Credit Rules for Your Returns

A single exchange bonus treats every shopper the same. A customer returning a small order gets the same incentive as one with a large basket, so you either overpay on small returns or underpay where keeping the sale matters most.

Synctrack Returns now lets you create several exchange bonus credit rules. Each rule has its own reward and conditions, so you can give a stronger incentive where retaining the sale matters most, without offering the same bonus to everyone.

Set Up Several Bonus Rules with Their Own Rewards and Conditions

Previously, Bonus Credit for Exchange offered one bonus level with limited targeting. Now each rule can have its own:

• Reward: a percentage or a fixed amount.
• Conditions: order value, product, market, return reason, return sub-reason and other conditions.
• Name and description: so you can track each rule and tell shoppers what they will receive.

For example, you could offer 15% for higher-value orders and 5% for smaller orders. Synctrack checks your rules from top to bottom, so each return uses the first rule it matches.

Multiple exchange bonus rules are available on the Professional plan and above.

How Synctrack Calculates the Bonus with Multiple Rules

Synctrack calculates the bonus for each returned item, based on the item and its return reason. Each item is checked against your rules from top to bottom, and the first matching rule decides the bonus:

• Percentage rules pay on every item they match.
• Fixed rules pay once per request, on the first item that matches the highest fixed rule in your list.
• No fallback: if an item’s first match is a fixed rule that has already paid, that item gets no bonus, even when a lower rule would also match it.

Rules don’t stack, so put your most specific rules at the top.

The bonus appears in the Return Portal as soon as shoppers choose their items and return reasons, before they pick a return method. Shoppers see the amount before they decide how to resolve the return. If the bonus can’t be calculated, they can still submit the exchange without it.

Choose Conditions for Each Bonus Credit Rule

Besides return reason, a rule can use these conditions: order paid amount, return item quantity, Shopify market, return sub-reason, return value, return shipment from, product collection, product tag, product type, product SKU and customer return count.

Return shipping method, return resolution and request type are not available for bonus rules, because they describe the whole request rather than a single item. A rule without conditions applies to every exchange.

Step-by-Step: Set Up Exchange Bonus Credit Rules

You’ll find these settings under Settings -> Exchange incentives.

Quick setup (3 steps)

1. Add a rule. In the Bonus credit for exchange card, click to add a rule. Set its name, amount (a percentage, with 10% as the default, or a fixed amount), description and conditions, then click Save. Adding, editing or deleting a rule saves straight away.
2. Choose conditions (optional). Pick the conditions your rule needs. A rule without conditions applies to every exchange.
3. Order and enable your rules. Drag rules to set their priority, since rules higher in the list are checked first. Switch each rule on or off, then click Save in the Save bar to apply your changes.

The card header shows ON when at least one rule is on.

What Happens to Your Existing Bonus Credit Setup

You don’t need to redo a bonus credit setup from before this update. Your existing bonus was moved into one rule with the same amount and return reason condition. Bonus amounts are now managed only in Settings -> Exchange incentives, and the Return page preview shows your first rule.

Start Rewarding Exchanges Where They Matter Most

Create two rules to begin with, one for higher-value orders and one for smaller ones. Check the result in the Return Portal before you rely on it for every shopper, and adjust the order of your rules as your return patterns change.