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ELIAN, officially known as Elian Post or Elian International Logistics (义达国际物流), is a cross-border e-commerce logistics service provider. Established in 2005, ELIAN has positioned itself as a global logistics solution provider focusing on the needs of e-commerce businesses. The company’s core mission revolves around offering integrated, efficient, and reliable international logistics services driven by technology and a customer-centric approach.
ELIAN’s services encompass a comprehensive range of logistics solutions designed to support global trade and online retail. These include:
ELIAN emphasizes leveraging advanced logistics technology to streamline operations, enhance tracking capabilities, and improve the overall customer experience. Their focus is on providing stable, secure, and fast logistics channels for sellers engaged in global e-commerce.
Tracking an ELIAN package can be done through multiple convenient methods, ensuring customers can stay updated on their shipment’s journey.
Via ELIAN Official Website:
Via Synctrack Tracking Tool:
ELIAN’s official website is the primary method for tracking, and universal tracking platforms like Synctrack provide an alternative if you are tracking multiple packages from different carriers.
For inquiries regarding ELIAN tracking or other services, customers can reach out using the following contact details:
These contact methods are available to assist with any questions or issues related to ELIAN shipments.
Q1: What is an ELIAN tracking number?
A: An ELIAN tracking number is a unique code assigned to each package shipped through ELIAN Post. This number allows customers to monitor the real-time status and transit history of their shipment from dispatch to delivery.
Q2: How long does ELIAN tracking information take to update?
A: Typically, ELIAN tracking information updates as the package moves through different stages of the logistics process, such as collection, sorting, transit, and delivery. Initial updates usually appear within 24-48 hours after the package has been handed over to ELIAN. Subsequent updates depend on the shipping route and the frequency of scans.
Q3: What should I do if my ELIAN tracking number is not working or showing updates?
A: If your ELIAN tracking number is not working, first ensure you have entered it correctly. If the issue persists, wait 24-48 hours as it may take some time for the system to register the initial scan. If there are still no updates after this period, it is advisable to contact the seller or ELIAN customer service directly using the provided contact number or email address for assistance.