Here are guidelines and tips for HX tracking:
HX (also known as HX International Logistics, 华夏国际物流 in Chinese) is a logistics and express delivery company primarily focused on cross-border e-commerce logistics services. Established in 2008, HX has grown to provide comprehensive supply chain solutions for global trade.
Key aspects of HX’s services and history include:
- Foundation and Growth: HX was founded in 2008, positioning itself as a provider of cross-border logistics services, particularly catering to the booming e-commerce sector. Over the years, it has expanded its network and service offerings to meet international shipping demands.
- Service Scope: HX specializes in various international logistics solutions, including:
- International Express: Fast and reliable global courier services.
- International E-packet: Economical shipping for small and light e-commerce parcels.
- FBA Special Line: Dedicated services for Amazon FBA (Fulfillment by Amazon) shipments, assisting sellers with direct delivery to Amazon’s warehouses.
- Air Freight and Sea Freight: Comprehensive solutions for larger cargo shipments by air and sea.
- Overseas Warehousing: Providing storage and fulfillment services in destination countries to enhance efficiency.
- Customs Clearance: Offering expertise in customs declaration and clearance processes to ensure smooth international transit.
- Mission and Vision: HX aims to leverage its logistics expertise and network to facilitate global trade, providing efficient, secure, and cost-effective shipping solutions for businesses and individuals engaged in cross-border e-commerce. They emphasize optimizing logistics channels and ensuring timely delivery.
How to Track HX Packages
Tracking your HX package is straightforward using several methods:
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Via the Official HX Website:
- Visit the HX Official Website: Go to http://www.hxgj-exp.com/.
- Locate the Tracking Field: On the homepage, there is a prominent input field labeled “请输入单号” (Please enter tracking number).
- Enter Your Tracking Number: Input your unique HX tracking number into this field.
- Click to Track: Click the “查询” (Query/Search) button next to the input field. The system will then display the latest tracking updates for your shipment.
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- Obtain Your Tracking Number: Ensure you have your HX tracking number, which is provided by the sender.
- Visit Synctrack: Go to the Synctrack Tracking Page: https://synctrack.io/couriers/.
- Enter Your Tracking Number: Input your HX tracking number in the designated field.
- Click “Track”:** Click the “Track” button to view the tracking details of your HX shipment.
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Other Methods:
Currently, the official HX website primarily highlights tracking via their homepage portal. Specific mobile apps or direct SMS tracking options are not prominently advertised on their public-facing website for direct consumer use.
For direct inquiries regarding HX tracking or other services, you can contact HX using the following information found on their official website:
- Customer Service Hotline: 0755-23000678 (This appears to be a Shenzhen, China number, based on the area code.)
- General Inquiry Email: [email protected]
- Business Cooperation Email: [email protected]
- Shenzhen Headquarters: 深圳市宝安区福永街道重庆路永和工业城永和苑A栋A区首层 (A District, First Floor, Yonghe Garden, Yonghe Industrial City, Chongqing Road, Fuyong Street, Bao’an District, Shenzhen City)
- Yiwu Branch: 浙江省义乌市福田街道城西路Y区3栋1单元 (Unit 1, Building 3, Y District, Chengxi Road, Futian Street, Yiwu City, Zhejiang Province)
- Guangzhou Branch: 广州市白云区机场南路鹤龙街鹤边员村白云货运中心西区2楼 (2nd Floor, West District, Baiyun Cargo Center, Yuan Village, Hebian, Helong Street, Airport South Road, Baiyun District, Guangzhou City)
FAQs About HX Tracking
Here are some frequently asked questions about HX tracking:
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What is an HX tracking number?
An HX tracking number is a unique sequence of letters and numbers assigned to your package by HX when it is shipped. This number allows you to monitor the progress and current status of your HX shipment from origin to destination.
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How long does it take for HX tracking information to update?
HX tracking information typically updates as the package moves through different stages of its journey, such as collection, sorting, customs clearance, and delivery. It may take 24-48 hours for the initial scan to appear online after the package is handed over to HX. Subsequent updates depend on the transit speed and customs procedures.
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My HX tracking number is not working. What should I do?
If your HX tracking number is not yielding results, first double-check that you have entered the number correctly without any extra spaces or characters. If the issue persists, it might be due to the tracking information not yet being updated in the system (allow 24-48 hours post-shipment), or there could be a delay in scanning. If the problem continues after this period, it is advisable to contact the sender of the package or HX customer service directly using the provided contact details.
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What does “In Transit” or “Shipped” mean for HX tracking?
“In Transit” or “Shipped” on HX tracking indicates that your package is currently on its way to the destination. It has left the origin facility and is moving through the HX network. This status will change as the package reaches different checkpoints, undergoes customs processing, and moves closer to delivery.
