India Post

India Post Tracking Information

India Post, officially known as the Department of Posts (DoP), operates under the Ministry of Communications, Government of India. Established in 1854 during the British Raj, it stands as one of the world’s oldest and most extensive postal networks. Its primary role involves delivering mail, but it has evolved significantly to serve as a vital instrument for financial inclusion and social security initiatives across India.

India Post’s extensive history reflects its transformation from a basic communication service to a multi-faceted organization. Beyond traditional mail delivery, it functions as a savings bank, offers life insurance, and acts as an agent for various government welfare schemes. The organization is deeply integrated into the fabric of Indian society, providing essential services in both urban and rural areas, often serving as the sole point of government contact in remote regions.

Key services offered by India Post include:

• Mail Services: This encompasses a wide range from Speed Post (expedited mail service) and Registered Post for secure delivery to standard Parcels, Logistics Post for bulk consignments, and specialized Business Post and Media Post.
• Financial Services: India Post operates a vast network of Post Office Savings Banks (POSB), offering various deposit schemes. It also provides Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI), along with services from India Post Payments Bank (IPPB), focusing on digital and banking services for underserved populations.
• Retail Services: This category includes facilitating bill payments, selling application forms for government services, e-Post for digital mail delivery, and assisting with passport applications and Aadhaar enrolment.
• International Mail: Services for sending and receiving international mail, including EMS (Speed Post) and international parcels.

How to Track India Post Packages

Tracking your India Post packages is straightforward, with multiple options available to monitor the delivery status of your consignment.

1. Via the Official India Post Website:

The primary method for tracking involves using the official India Post website.

• Access the Website: Navigate to http://www.indiapost.gov.in/.
• Locate Tracking Section: On the homepage, typically find a section labeled “Track Consignment” or “Consignment Tracking.”
• Enter Tracking Number: Input your unique Consignment Number (also known as the tracking number or article number) into the designated field. This number is usually provided by the sender at the time of booking.
• Complete CAPTCHA: Enter the verification code or CAPTCHA displayed to prove you are not a robot.
• View Tracking Status: Click the “Track Now” or similar button to retrieve and view the latest status and movement history of your package.

2. Via Third-Party Tracking Tools like Synctrack:

Many universal tracking platforms allow you to monitor India Post shipments.

• Obtain Your Tracking Number: Ensure you have your India Post tracking number, which is provided by the sender.
• Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
• Enter Your Tracking Number: Input your tracking number in the designated field.
• Click “Track”: Click the “Track” button to view the tracking details of your shipment.

3. Via Mobile App:

India Post offers a dedicated mobile application for tracking and other services.

• Download the “Postinfo” App: Search for “Postinfo” in your smartphone’s app store (available for Android and iOS).
• Open the App: Launch the application after installation.
• Select Tracking Option: Within the app, choose the “Track Consignment” option.
• Enter Tracking Number: Input your consignment number and view the tracking updates directly on your mobile device.

4. Via SMS (for Speed Post):

For Speed Post articles, tracking can also be done through SMS.

• Send SMS: Compose an SMS in the format: POST TRACK <13-digit article number>
• Send to: Send this SMS to either 166 or 51969. You will receive an SMS reply with the current status of your Speed Post article.

India Post Tracking Contact Number

For assistance with tracking or any other India Post services, you can reach out through their customer support channels:

• Customer Care Number: 1800 266 6868 (Toll-free)
• Email for Help & Support: [email protected]
• Headquarters Address: Dak Bhawan, Sansad Marg, New Delhi – 110001, India.

FAQs about India Post Tracking

1. What is a tracking or consignment number, and where do I find it?

A tracking number, also known as a consignment number or article number, is a unique alphanumeric code assigned to your parcel or mail item at the time of booking. This number allows you to monitor its journey. It is typically provided by the sender on the booking receipt or shipping label.

2. Why isn’t my tracking information updating or showing “not found”?

Tracking information might take a few hours to a day to appear online after booking. If it’s not updating, it could be due to:

• Initial Delay: Information might not have been uploaded to the system yet.
• Transit Time: The package might be in transit between scanning points.
• Technical Glitch: Temporary system issues.
• Incorrect Number: Double-check if the tracking number was entered correctly.

If the issue persists for an extended period, contact India Post customer care.

3. What do common India Post tracking statuses mean?

• “Item Booked”: The parcel has been registered and accepted by India Post.
• “Item Dispatched”: The package has left the booking office and is en route to the next sorting facility or destination.
• “In Transit”: The parcel is currently moving through the postal network.
• “Out for Delivery”: The package has reached the local delivery office and is out with the delivery agent for final delivery to the recipient’s address.
• “Item Delivered”: The package has been successfully delivered to the recipient.
• “Attempted Delivery”: Delivery was attempted but unsuccessful, possibly due to the recipient not being available, incorrect address, or premise locked.

4. Can I track international shipments sent via India Post?

Yes, India Post provides tracking for international shipments, especially for services like EMS (Speed Post) and international registered parcels. The tracking number provided for these services can usually be tracked on the India Post website and often on the postal website of the destination country, once the item reaches that country.

5. What should I do if my package is delayed or lost according to tracking?

If your package shows significant delays, an unusual status, or appears to be lost, it is recommended to:

• Wait a reasonable period: Sometimes, updates are delayed.
• Contact the Sender: The sender (consigner) is often in the best position to initiate an inquiry or claim with India Post, as they are the contractual party.
• Contact India Post Customer Care: Provide your tracking number and details of the issue to their customer care hotline or email. They can investigate the matter further and provide guidance on filing a complaint if necessary.