JNE Express, officially known as PT Tiki Jalur Nugraha Ekakurir, is a prominent logistics and courier company originating from Indonesia. Established in 1990 by H. Soeprapto Suparno, JNE initially focused on customs clearance and distribution services for international express mail. Over the decades, it has evolved significantly, expanding its services to become a leading player in domestic and international express delivery, logistics, and distribution.
JNE’s core mission revolves around providing reliable, efficient, and innovative delivery solutions to connect people and businesses across the archipelago and beyond. It prides itself on a commitment to customer satisfaction and continuous improvement of its network and services.
Key services offered by JNE Express include:
- Domestic Express Delivery: A wide range of services for packages and documents within Indonesia, including regular, fast, and economy options (e.g., REG, YES, OKE).
- International Express Delivery: Services for shipping parcels and documents to various countries worldwide.
- Logistics and Distribution: Comprehensive supply chain solutions for businesses, encompassing warehousing, transportation, and last-mile delivery.
- Freight Services: Solutions for heavier and larger shipments, including air freight, sea freight, and land freight.
- Digital Services: Integration with e-commerce platforms and digital payment solutions to facilitate seamless transactions.
- Value-Added Services: Such as insurance, packing, and cash-on-delivery (COD) options.
How to Track JNE Express Packages
Tracking your JNE Express package is designed to be straightforward, offering multiple avenues to keep you informed about your shipment’s journey.
- Via JNE Express Official Website:
- Navigate to the official JNE Express website at https://www.jne.co.id/.
- On the homepage, locate the “Trace & Tracking” or “Lacak Kiriman” section, typically a prominent input field.
- Enter your JNE tracking number (often referred to as an AWB number or Resi number) into the designated box. You can usually enter multiple tracking numbers separated by commas or new lines if tracking several packages.
- Click the “Track” or “Cek Resi” button to view the real-time status and detailed history of your shipment.
- Via Synctrack Tracking Tool:
- Synctrack offers a convenient alternative for JNE Express tracking.
- First, ensure you have your JNE Express tracking number readily available, which is provided by the sender.
- Visit the Synctrack Tracking Page specifically designed for couriers: https://synctrack.io/couriers/.
- Locate the search or input field and input your JNE Express tracking number.
- Click the “Track” button to retrieve and display the tracking details of your JNE Express shipment.
- Via MyJNE Mobile Application:
- JNE also provides a dedicated mobile application called MyJNE, available for both Android and iOS devices.
- Download and install the MyJNE app from your device’s app store.
- Within the app, there is typically a tracking feature where you can enter your AWB number to get updates on your package. The app may also offer additional features like managing shipments, calculating shipping costs, and finding nearby JNE outlets.
For direct inquiries regarding JNE Express tracking or other services, customers can reach out through the following channels:
- Customer Care (Call Center):
- Phone Number: +62 21 2927 8888
- Email:
- Official Office Location (Headquarters):
- Address: Jl. Tomang Raya No.11 Jakarta Barat 11440, Indonesia
FAQs About JNE Express Tracking
1. What is a JNE tracking number (AWB / Resi)?
A JNE tracking number, also known as an AWB (Airway Bill) number or Resi number, is a unique series of digits and/or letters assigned to each package. It serves as a digital identifier that allows customers to monitor the journey and status of their shipment from the point of origin to its final destination.
2. How long does JNE Express delivery typically take?
Delivery times for JNE Express vary depending on the service chosen and the destination. For example, YES (Yakin Esok Sampai) service typically delivers packages the next day, while REG (Reguler) service usually takes 2-7 working days for domestic shipments. International deliveries have longer transit times, which can range from several days to weeks depending on the destination country and customs procedures.
3. What does it mean if my JNE tracking status shows “Manifest” or “On Process”?
“Manifest” typically means that the shipping information for your package has been received and registered in the JNE system, but the physical package might not have been handed over to JNE yet or is awaiting initial processing. “On Process” or “In Process” indicates that your package has been received by JNE and is currently moving through the various stages of the delivery network, such as sorting, transit between hubs, or out for delivery.
4. What should I do if my JNE tracking status hasn’t updated for a long time or my package is delayed?
If your JNE tracking status has not updated for an unusually long period or if you suspect a delay beyond the estimated delivery time, it is advisable to contact JNE Customer Care directly. Provide them with your tracking number and details of the issue. They can investigate the status of your package and provide more specific information or initiate a trace.
