LATAM Airlines Group S.A. is a prominent Latin American airline group, formed from the merger of LAN Airlines and TAM Airlines. Headquartered in Santiago, Chile, it operates a vast network of passenger and cargo flights across South America, North America, Europe, Africa, and Oceania. The group’s services encompass passenger transport, offering various routes and travel classes, and cargo solutions through its dedicated division, LATAM Cargo.
LATAM Cargo is a leading air cargo carrier in Latin America, providing transport services for a wide range of goods, including general cargo, perishables, pharmaceuticals, live animals, and e-commerce shipments. Its history is rooted in the cargo operations of LAN Cargo and TAM Cargo, leveraging an extensive freighter fleet and belly capacity in passenger aircraft to connect key markets globally. The division focuses on reliable, efficient, and specialized logistics solutions for businesses, emphasizing connectivity within and from Latin America. While latamyou.com is a travel blog associated with LATAM, the official sources for cargo tracking and detailed corporate information, including history and specific services related to cargo, are found on latamcargo.com and latamairlines.com.
How to Track LATAM Packages
Tracking LATAM packages, primarily cargo shipments, can be achieved through several methods:
1. Via the Official LATAM Cargo Website:
-
Visit the official LATAM Cargo website at https://www.latamcargo.com/.
-
Locate the “Track your cargo” or “Tracking” section, typically prominent on the homepage.
-
Enter the Air Waybill (AWB) number (also known as the master air waybill or MAWB number) provided by the sender. This unique numerical identifier is crucial for tracking.
-
Click the “Track” or “Search” button to view the current status and historical movements of the shipment.
-
Tracking a LATAM package is straightforward using the Synctrack platform. First, obtain the LATAM tracking number, typically an Air Waybill (AWB) number, provided by the sender.
-
Next, visit the Synctrack Tracking Page at https://synctrack.io/couriers/.
-
Input the tracking number into the designated field.
-
Finally, click the “Track” button to retrieve the comprehensive tracking details for the shipment.
3. Other Methods:
-
LATAM Cargo customer service: For detailed inquiries or issues with online tracking, contacting LATAM Cargo’s customer service directly can provide assistance.
-
Email Notifications: For registered clients or specific shipments, LATAM Cargo may offer email notifications for status updates.
For LATAM Cargo tracking and customer service inquiries, contact information often varies by region to provide specialized support. It is recommended to visit the official LATAM Cargo website and navigate to their “Contact Us” or “Support” page to find the most accurate and up-to-date contact details for your specific location.
General methods to find contact information:
-
Official Website: Navigate to https://www.latamcargo.com/ and look for the “Contact Us” or “Customer Service” section, which typically lists regional phone numbers and email addresses.
-
Example (General guidance, specific numbers vary by country):
-
For sales and general inquiries, offices and contact numbers are provided for various regions including North America, South America, Europe, Asia, and Oceania on their website.
-
Email addresses are often categorized by service type (e.g., sales, customer support, claims).
-
Office Locations: LATAM Cargo maintains offices and operations at major airports and logistics hubs worldwide. Specific addresses can be found on their regional contact pages.
FAQs about LATAM Tracking
1. What is an Air Waybill (AWB) number and where can I find it?
An Air Waybill (AWB) number is a unique 11-digit number assigned to every air cargo shipment. It serves as a contract between the shipper and the carrier and is essential for tracking. The shipper or sender typically provides this number when the shipment is dispatched.
2. How frequently is LATAM tracking information updated?
LATAM tracking information is updated as the package progresses through various stages of its journey, including departure from origin, arrival at transit points, customs clearance, and final delivery. Updates are generally real-time or near real-time, depending on operational scans at each logistical checkpoint.
3. What should I do if my LATAM tracking number is not found or shows no updates?
If your LATAM tracking number is not found, first double-check the number for accuracy. If correct and still no information appears or updates are missing, it might be due to a delay in the initial scan, or the shipment might not have been formally accepted yet. Contact the sender to verify the tracking number or reach out to LATAM Cargo’s customer service for assistance, providing your AWB number and shipment details.
4. Can I track personal luggage checked with LATAM Airlines using the cargo tracking system?
No, the LATAM Cargo tracking system is specifically designed for freight and commercial packages transported via Air Waybill (AWB). Personal luggage checked with LATAM Airlines passenger flights is tracked differently, typically using the passenger’s booking reference or baggage tag numbers through the airline’s passenger services, not the cargo tracking portal.
5. What information is provided by LATAM tracking?
LATAM tracking typically provides details such as the current status of the shipment (e.g., in transit, customs clearance, delivered), the origin and destination airports, transit points, dates and times of key events (e.g., departure, arrival), and sometimes the expected delivery date.
