Pos Indonesia, officially PT Pos Indonesia (Persero), is the state-owned enterprise responsible for postal services in Indonesia. Its history dates back to the Dutch colonial era, with the first post office established in Batavia (now Jakarta) in 1746. Over the centuries, it has evolved into a comprehensive logistics and financial services provider, playing a crucial role in connecting the vast Indonesian archipelago.
Key aspects of Pos Indonesia services include:
- Postal Services: Covering standard mail, express mail (Pos Express, Pos Kilat Khusus), and international mail services, facilitating communication and delivery across the nation and globally.
- Logistics Services: Offering freight forwarding, warehousing, and distribution solutions for businesses and individuals, including e-commerce logistics.
- Financial Services: Providing money orders (Wesselpos), postal savings, bill payments, and other financial transactions through its extensive network of post offices.
Pos Indonesia boasts a wide network of branches and service points spread throughout Indonesia, ensuring broad accessibility for its diverse range of services. This extensive reach is supported by a robust infrastructure designed to handle a significant volume of parcels and documents daily, making its tracking system essential for users to monitor their shipments.
How to Track Pos Indonesia Packages
Tracking your Pos Indonesia package is straightforward and can be done through multiple convenient methods:
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Via Pos Indonesia Official Website:
- Navigate to the official Pos Indonesia website: https://www.posindonesia.co.id/.
- On the homepage, locate the “Lacak Kiriman” or “Tracking” section, typically a prominent input field.
- Enter your Pos Indonesia tracking number (Nomor Resi) into the designated field. Ensure the number is accurate.
- Click the “Cari” or “Track” button to initiate the search. The system will display the real-time status and movement history of your package.
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Via Synctrack Tracking Tool:
- Tracking your Pos Indonesia package is simple and efficient. To use the Synctrack platform:
- Obtain your Pos Indonesia tracking number, which is provided by the sender.
- Visit the Synctrack tracking page at https://synctrack.io/couriers/.
- Input your tracking number into the designated field.
- Click the “Track” button to view the tracking details of your shipment.
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Via PosAja! Mobile Application:
- Pos Indonesia offers a dedicated mobile application named “PosAja!” available for both Android and iOS devices.
- Download and install the PosAja! app from your respective app store.
- Within the app, there is a tracking feature where you can input your tracking number to receive updates directly on your mobile device.
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Via SMS Tracking:
- For basic tracking updates, Pos Indonesia provides an SMS tracking service.
- Type POS [space] [Your Tracking Number] (e.g., POS EX123456789ID).
- Send this SMS to 161. You will receive an SMS reply with the latest status of your package.
For direct assistance with tracking or other inquiries, Pos Indonesia offers several contact channels:
- Phone Number: You can contact Pos Indonesia customer service by dialing 161. This number is typically available during business hours for support.
- Email: For written inquiries or more detailed issues, you can send an email to [email protected]. This channel is suitable for providing detailed information about your tracking issue.
- Official Website Contact Form: The Pos Indonesia website often provides a “Contact Us” or “Layanan Pelanggan” section with an online form to submit your queries directly.
- Head Office Location: The main office of Pos Indonesia is located at Jl. Cilaki No.73, Cihapit, Kec. Bandung Wetan, Kota Bandung, Jawa Barat 40115, Indonesia.
FAQs about Pos Indonesia Tracking
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What should I do if my Pos Indonesia tracking number is not working?
If your tracking number shows no information or an error, first double-check that you have entered the correct number without any typos. If the issue persists, wait a few hours as it may take some time for the tracking information to be updated in the system after the package is dispatched. If still no update, contact the sender to confirm the tracking number or reach out to Pos Indonesia customer service with your details.
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How long does it take for Pos Indonesia tracking information to update?
Typically, Pos Indonesia tracking information updates within a few hours to 24 hours after the package has been handed over and scanned at the post office. Updates will then appear as the package moves through various sorting centers and delivery stages.
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What do common Pos Indonesia tracking statuses mean?
Common tracking statuses include:
- “Posting Loket”: The item has been accepted at the counter.
- “Manifest Serah”: The item is being handed over for dispatch.
- “Proses Sortir”: The item is being sorted at a processing center.
- “Telah Diberangkatkan”: The item has departed from a facility.
- “Tiba di [Kota]”: The item has arrived at a facility in the destination city.
- “Sedang Dalam Proses Antar”: The package is out for delivery.
- “Diterima”: The package has been successfully delivered.
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Can I track international packages sent via Pos Indonesia?
Yes, Pos Indonesia tracking is generally available for international packages as well. Once the package leaves Indonesia, the tracking information may also be available on the postal service website of the destination country, often by using the same tracking number.
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What if my Pos Indonesia package is lost or significantly delayed?
If your package is significantly delayed beyond the estimated delivery time or appears to be lost, it is recommended to first contact the sender for assistance. If you are the sender, or if the sender advises, contact Pos Indonesia customer service with your tracking number and shipment details to initiate an investigation.
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