Bpost

Bpost tracking information

bpost, formerly known as De Post/La Poste until 2010, operates as Belgium’s national postal operator with roots reaching back to the 19th century. Today, bpost functions as a modern omni-commerce logistics partner, managing mail, parcels, direct marketing, banking and insurance services. Under the bpostgroup umbrella, over 36 000 employees in Belgium and worldwide connect consumers, businesses and government through a network of 3 000+ points of sale, thousands of parcel lockers and advanced e-commerce fulfilment solutions. Recent investments, such as the acquisition of Radial, Inc. in 2017, have expanded bpost’s global reach, while digital platforms like Track & Trace and the My bpost app deliver real-time shipment visibility and flexible delivery management.

How to Track Bpost Packages

1. Official website

   • Access the Track & Trace tool at track.bpost.cloud.

   • Enter the barcode (starts with two letters, followed by digits and two letters) found on the consignment note or in the sender’s email.

   • View live status, transit history and estimated delivery.

2. Synctrack Tracking tool

   • Navigate to synctrack.io/couriers/ and select Bpost tracking.

   • Input the bpost barcode into the search field.

   • Click Track to retrieve consolidated updates from bpost and its partner networks.

3. My bpost app & portal

   • Download My bpost (iOS/Android) or log in at crp.bpost.be.

   • Save shipments to the profile and enable push, SMS or email notifications for automatic alerts at key events.

4. SMS and email alerts

   • Provide a mobile number or email address when booking a shipment or in the My bpost profile.

   • Receive status updates, delivery confirmations and proof-of-delivery images directly to chosen channels.

What is Bpost contact number

• Residential customer service: 02 278 51 27 (Monday–Friday 08:00–12:30 & 13:00–18:00; Saturday 09:00–13:00)

• Business customer service: 02 207 57 85 (Monday–Friday 08:00–12:30 & 13:00–17:30)

• Phishing reports: [email protected]

• Head office address: Boulevard Anspachlaan 1/1, 1000 Brussels, Belgium

• Postal correspondence: bpost SA/NV, Postbus 5000, 1000 Brussels

FAQs about Bpost tracking

Q1. When does tracking information appear?

Track & Trace details are usually available within a few hours of shipment registration at a bpost facility.

Q2. Why is the barcode not recognized?

Ensure the complete barcode (two letters + digits + two letters) is entered. New shipments may take up to 24 hours to register in the system.

Q3. What do the tracking statuses indicate?

• “In transit”: Parcel moving between sorting centres.

• “Out for delivery”: Courier is delivering that day.

• “Delivered”: Drop-off complete; check the delivery location or locker.

Q4. Can delivery options be changed?

Use the Track & Trace page or My bpost portal with the barcode and security code to adjust delivery date, time slot or switch to a parcel locker if permitted by the sender.

Q5. How to track international legs?

For parcels arriving via foreign postal partners, use the Track & Trace link provided and, where available, the partner country’s postal tracking service with the same barcode.