Come One Express (ComOne International) was founded in September 2011 in Shenzhen, China. The company specializes in international logistics and transportation, focusing on building a first-class import and export pipeline across Southeast Asia and beyond. Their main service regions include Singapore, Malaysia, Thailand, Australia, the United States, Japan, South Korea, Iran, Vietnam, Taiwan, Sri Lanka, and Indonesia.
The company prides itself on optimizing service quality, pricing, and after-sales support, offering a comprehensive suite of value-added services such as warehousing, sorting, pick-up, transportation, customs clearance, and delivery. They provide door-to-door and one-to-one follow-up services with multi-link team coordination, system tracking, and risk control.
Come One Express operates with a strong network of contracted routes, leveraging price advantages and quality assurance. Their logistics solutions are omni-directional, supported by a professional customer service team and overseas branches for warehousing and distribution.
Key services include:
International Air Transport: Fast, safe, and punctual air freight services through partnerships with major airlines such as Cathay Pacific, AirAsia, Emirates, Singapore Airlines, and more.
Amazon FBA Pre-Delivery Shipping: Specialized routes and services for Amazon sellers, including FCL, LCL, and customized shipping solutions to Amazon warehouses with guaranteed customs clearance speed.
International Logistics: Cross-border logistics services supporting global trade, contributing significantly to China’s foreign trade and economic integration.
Tracking Come One Express packages can be done through multiple convenient methods:
Official Website Tracking
Visit the official Come One Express website and enter your tracking number in their tracking section. This provides real-time updates on your shipment status directly from the company’s system.
Synctrack Tracking Tool
Use the Synctrack platform by going to https://synctrack.io/couriers/. Enter your Come One Express tracking number in the search field and click “Track” to view detailed tracking information. This tool aggregates tracking data for multiple couriers, including Come One Express, making it easy to monitor your shipment.
Additional Methods
While the official website and Synctrack are the primary tracking options, customers may also inquire about tracking via Come One Express’s customer service channels. There is no specific mention of a mobile app or SMS tracking on their official site, but contacting their support can provide further assistance.
For tracking inquiries and customer support, the following contact details are available:
Phone Number: +86 755 2397 9188
Email Address: [email protected]
ComOne Express Shenzhen Headquarters
Address: Shenzhen, Guangdong Province, China
These contacts are useful for personalized tracking support, shipment queries, and service assistance.
Q1: How long does it take for a Come One Express package to be delivered?
Delivery times vary depending on the destination and service type but are generally expedited through international air transport and specialized routes like Amazon FBA shipping.
Q2: Can I track my package without a tracking number?
No, a valid tracking number is required to access shipment status via the official website or third-party tracking tools.
Q3: What should I do if my tracking information is not updating?
Contact Come One Express customer service via phone or email for assistance. Delays or system updates might affect tracking visibility temporarily.
Q4: Does Come One Express offer customs clearance services?
Yes, customs clearance is part of their value-added logistics services, ensuring smooth international shipping.
Q5: Are there any special services for Amazon FBA sellers?
Yes, Come One Express provides dedicated FBA shipping solutions, including direct delivery to Amazon warehouses and customized logistics support.