ELTA

ELTA Tracking Information

Hellenic Post S.A. (ELTA) is the national postal operator of Greece, a prominent member of the Universal Postal Union (UPU) since 1874 and a founding member of PostEurop since 1993. Established with the modern Greek state, ELTA boasts a long and rich history in connecting people and businesses across Greece and globally.

ELTA provides a comprehensive range of postal services designed to meet the diverse needs of their customers. Their core services include:

• Mail Services: Handling of letters, postcards, and printed matter for both domestic and international destinations.
• Parcel Services: Shipment of packages of various sizes and weights, offering both standard and expedited options.
• Express Services: Expedited delivery solutions for urgent documents and parcels, ensuring faster transit times.
• Financial Services: Including bill payments, money orders, and other financial transactions facilitated through their extensive network of post offices.
• Retail Products: A variety of postal-related and other retail items available at post office branches.

ELTA operates an extensive network across Greece, ensuring nationwide coverage and accessibility for its services.

How to Track ELTA Packages

Tracking your ELTA package is straightforward, with multiple methods available to monitor its journey.

1. Via the Official ELTA Website:

   • Navigate to the official ELTA website at http://www.elta.gr/.
   • Locate the tracking field, usually prominent on the homepage or under a “Track & Trace” section.
   • Enter your ELTA tracking number into the designated input box.
   • Click the “Track” or equivalent button to view the real-time status and history of your shipment.

2. Via Synctrack Tracking Tool:

   Tracking your ELTA package is simple and efficient using the Synctrack platform. Follow these steps:

   • Obtain Your ELTA Tracking Number: Ensure you have your ELTA tracking number, which is provided by the sender.
   • Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
   • Enter Your ELTA Tracking Number: Input your ELTA tracking number in the designated field.
   • Click “Track”: Click the “Track” button to view the tracking details of your ELTA shipment.

3. Via Phone Service:

   ELTA also offers a phone service for tracking inquiries. Customers can call their dedicated customer service line to inquire about the status of their parcels by providing the tracking number. This service is primarily for general inquiries but can also assist with tracking.

ELTA Tracking Contact Information

For inquiries regarding ELTA tracking or other services, customers can reach out through the following channels:

• Customer Service Phone Number: +30 210 6073000
• Email Address: [email protected]
• Headquarters Office Location:

  Hellenic Post S.A.
  22, Apellou Str.
  10188 Athens, Greece

FAQs About ELTA Tracking

Here are some frequently asked questions regarding ELTA tracking:

1. What is an ELTA tracking number?

   An ELTA tracking number is a unique identifier assigned to your package or mail item when it is sent. This number allows you to monitor the progress and location of your shipment from dispatch to delivery. It typically consists of a combination of letters and numbers.

2. How can the status of an ELTA shipment be interpreted?

   ELTA tracking statuses provide updates on your package’s journey. Common statuses include “Item Accepted” (package received by ELTA), “In Transit” (package moving between facilities), “Arrival at Destination Exchange Office” (package arrived in the destination country), “Out for Delivery” (package is with the courier for final delivery), and “Delivered” (package has reached its recipient). Each status provides insight into the current stage of your shipment.

3. What steps should be taken if ELTA tracking information is not updating?

   If your ELTA tracking information has not updated for an extended period, it is advisable to first allow a few business days as updates can sometimes be delayed. If the status remains unchanged, contact ELTA customer service with your tracking number for further investigation. For international shipments, delays can occur due to customs processing or transfers between postal networks.

4. How can one track international ELTA shipments?

   International ELTA shipments can be tracked using the same tracking number on the official ELTA website or through universal tracking platforms like Synctrack. The tracking number typically remains valid throughout the international journey, though detailed updates might sometimes be available only once the package arrives in the destination country’s postal system.

5. What actions are necessary if an ELTA package is declared lost or damaged?

   If your ELTA package is declared lost or arrives damaged, it is crucial to contact ELTA customer service as soon as possible. Be prepared to provide your tracking number, details of the item, and any relevant evidence (e.g., photos of damage). ELTA will initiate an investigation process, and based on their findings, compensation or further action may be provided according to their terms and conditions.