ePOST (인터넷우체국) Tracking Information
ePOST (인터넷우체국) is the official online portal for Korea Post (우정사업본부), the national postal service of South Korea. Korea Post is a government agency operating under the Ministry of Science and ICT, responsible for postal services, postal savings, and postal insurance. Its origins trace back to the establishment of the modern postal system in Korea in 1884. The ePOST platform was launched to modernize and enhance the accessibility of these services by providing a comprehensive online gateway.
The primary objective of ePOST (인터넷우체국) is to offer convenient, round-the-clock access to a wide array of postal and financial services, eliminating the need for physical visits to post offices for many transactions. Key services available through the ePOST website include:
- Parcel and Mail Tracking (우편물 배송조회): A fundamental service enabling users to monitor the status of both domestic and international mail and parcels.
- Mail Sending Reservations (우편물 접수): Facilitating online booking for sending various types of mail, including registered mail and parcels.
- Postal Banking and Financial Services (우체국 금융): Providing online access to banking, savings accounts, fund transfers, and insurance products.
- Online Shopping (우체국쇼핑): An e-commerce platform that supports local businesses by selling regional products.
- Post Office Box Service (사서함): Online application and management for post office boxes.
ePOST (인터넷우체국) serves as the central digital hub for Korea Post, aiming to improve customer convenience and efficiency in handling postal and financial needs.
How to Track ePOST (인터넷우체국) Packages
Tracking ePOST (인터넷우체국) packages can be accomplished through several methods, ensuring users can stay informed about their shipment’s journey.
- Via the Official ePOST (인터넷우체국) Website:
- Access the official ePOST (인터넷우체국) website at http://www.epost.go.kr/.
- On the homepage, locate the “조회” (Inquiry) section, typically positioned prominently.
- Find the input field labeled “등기번호” (Tracking Number).
- Carefully enter your complete tracking number into this designated field.
- Click the “조회” (Inquiry) button or a magnifying glass icon next to the input field.
- The system will then display the current status and detailed tracking history of your package.
- Via Synctrack Tracking Tool:
- Obtain your ePOST (인터넷우체국) tracking number, which is provided by the sender.
- Visit the Synctrack Tracking Page at https://synctrack.io/couriers/.
- Input your ePOST (인터넷우체국) tracking number into the designated tracking field.
- Click the “Track” button to view the tracking details of your shipment.
- Via the 우체국 모바일 앱 (Post Office Mobile App):
- Download the official “우체국” (Post Office) mobile application from your device’s app store (Google Play Store for Android or Apple App Store for iOS).
- Once installed, open the app and navigate to the tracking section.
- Enter your tracking number into the provided field within the app.
- Submit the number to view your package’s real-time status and history.
What is ePOST (인터넷우체국) Tracking Contact Number
For inquiries regarding ePOST (인터넷우체국) tracking or other services, customers can reach Korea Post through the following contact details:
- Contact Phone Number: The primary customer service contact number for Korea Post is 1588-1300. This number handles general inquiries, including those related to tracking, domestic, and international postal services.
- Email/Online Inquiry: While a direct public email address for general inquiries is typically not provided for sending direct emails, ePOST (인터넷우체국) offers an online inquiry system. Users can submit their questions or issues through the “고객의 소리” (Customer’s Voice) or Q&A Board sections available under the “고객센터” (Customer Center) menu on the official ePOST website (http://www.epost.go.kr/). This platform functions as an asynchronous communication channel for detailed inquiries.
- Office Location: Korea Post’s headquarters are located in Sejong City, South Korea. However, for tracking and general customer service inquiries, contact should be made via the designated phone number or the online inquiry system, rather than by visiting a physical office.
FAQs about ePOST (인터넷우체국) Tracking
- What types of tracking numbers does ePOST (인터넷우체국) use?
ePOST (인터넷우체국) uses distinct tracking number formats. For domestic registered mail and parcels, tracking numbers typically consist of 13 digits. For international outbound shipments, especially EMS (Express Mail Service) and registered international mail, the tracking numbers generally adhere to UPU (Universal Postal Union) standards, starting with two letters, followed by nine digits, and ending with ‘KR’ (e.g., EE123456789KR).
- How often is the tracking status updated?
The tracking status for ePOST (인터넷우체국) packages is updated at each major logistical event. This includes moments such as package acceptance at the origin post office, departure from and arrival at sorting centers, customs clearance (for international shipments), and the final delivery attempt or successful delivery. Updates typically occur within a few hours of these events.
- What if my ePOST (인터넷우체국) tracking status has not updated for a long time?
If your ePOST (인터넷우체국) tracking status shows no updates for an extended period, particularly beyond the estimated delivery timeframe, it could be due to various reasons like customs processing delays (for international items), adverse weather conditions, or peak shipping seasons. In such cases, it is advisable to contact ePOST customer service at 1588-1300, providing your tracking number for further investigation and assistance.
- Can I track international shipments sent via ePOST (인터넷우체국)?
Yes, ePOST (인터넷우체국) provides comprehensive tracking for international shipments, including EMS (Express Mail Service) and international registered mail. Your tracking number can be used on the ePOST website. For international packages, the same tracking number can often be used on the official website of the destination country’s postal service once the item has entered their delivery network.
- What should be done if a package tracked via ePOST (인터넷우체국) is marked as delivered but not received?
If your ePOST (인터넷우체국) package is marked as delivered but has not been received, first check with household members, neighbors, or building management who might have accepted the package on your behalf. If the package remains unfound, promptly contact ePOST customer service at 1588-1300. Be prepared to provide your tracking number and details of the issue to initiate an investigation or file a claim.
