Global Express

Here are guidelines and tips for Global Express tracking:

Global Express Tracking Information

Tongtu Express, operating under the domain http://tongtuexpress.com/, functions as a logistics and tracking service. The company is identified as Tongtu Logistics Co., Ltd. (通途物流有限公司), a first-class international freight forwarding enterprise. It has received approval from the Ministry of Commerce. The company boasts a registered capital of 5 million yuan.

Services offered by Tongtu Express include a comprehensive range of logistics solutions for businesses and individuals engaged in international trade. These services typically encompass:

• International Express (国际快递): Expedited shipping services for global destinations.
• International Air Freight (国际空运): Air cargo services for larger or heavier shipments requiring faster transit times.
• International Sea Freight (国际海运): Ocean cargo services for cost-effective transportation of bulk goods over long distances.
• Cross-border E-commerce Logistics (跨境电商物流): Specialized solutions designed to support the unique shipping needs of online retailers selling internationally.

The official website primarily serves as a tracking portal, allowing users to monitor the status of their shipments. While the site provides essential contact information, detailed historical accounts or extensive service descriptions are integrated within concise sections on the homepage rather than separate, elaborate pages.

How to Track Global Express Packages

Tracking your Global Express (Tongtu Express) package can be performed through multiple avenues to ensure you stay informed about your shipment’s journey.

1. Via the Official Website:

   • Navigate to the official Tongtu Express website at http://tongtuexpress.com/.
   • Locate the tracking input field prominently displayed on the homepage. This field is usually labeled for entering your waybill or tracking number.
   • Enter your complete tracking number into the designated box.
   • Click the “查询” (Query/Track) button or equivalent to initiate the tracking process and view your shipment’s current status and history.

2. Via Synctrack Tracking Tool:

   • Tracking your Global Express package is simple and efficient using the Synctrack platform.
   • Obtain Your Tracking Number: Ensure you have your Global Express tracking number, which is provided by the sender.
   • Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
   • Enter Your Tracking Number: Input your tracking number in the designated field.
   • Click “Track”: Click the “Track” button to view the tracking details of your shipment.

Currently, the official Tongtu Express website does not prominently feature options for tracking via a dedicated mobile application or text message services. Therefore, the most reliable methods are through their website and third-party tracking platforms.

What is Global Express Tracking Contact Number

For inquiries regarding Global Express (Tongtu Express) shipments, you can reach out to their customer service using the following contact details found on their official website:

• Service Hotline (服务热线):
  • 0755-82736188
  • 0755-82736189
• Email: [email protected]
• Office Location:
  • Room 901, Changping Commercial Building, Futian Free Trade Zone, Shenzhen, China.
  • 深圳市福田区保税区长平商务大厦901室

These contact points provide direct access to support for tracking issues, service inquiries, and other related concerns.

FAQs about Global Express Tracking

Here are some common questions regarding Global Express tracking:

• How long does it take for tracking information to appear or update?

  Tracking information typically becomes available within 24 to 48 hours after the package has been picked up or scanned at the origin facility. Updates may then occur as the package moves through different checkpoints in the logistics network.

• What should be done if the Global Express tracking number shows “not found” or “invalid”?

  First, double-check the tracking number for any typos or missing digits. If the number is correct, wait for 24-48 hours as it may not yet be active in the system. If the issue persists after this period, contact the sender to verify the tracking number or reach out to Tongtu Express customer service for assistance.

• What do different Global Express tracking statuses mean?

  Common tracking statuses often indicate the package’s stage:

  • “In Transit” / “在途”: The package is moving through the shipping network.
  • “Arrived at Facility” / “到达”: The package has reached a sorting or distribution center.
  • “Out for Delivery” / “派送中”: The package is with a courier and on its way to the final destination.
  • “Delivered” / “已签收”: The package has successfully reached its recipient.
  • “Customs Clearance” / “清关中”: The package is being processed by customs authorities.