Glovo

Glovo Tracking Information

Glovo, founded in Barcelona, Spain, in 2015, established itself as a pioneering multi-category delivery platform. The company’s core mission is to simplify urban living by offering on-demand delivery services for a wide array of products. Initially focused on food delivery, Glovo has significantly expanded its service portfolio to include groceries, pharmacy items, and various other essential goods, providing a comprehensive solution for local errands and purchases. Operating in over 25 countries across Europe, Central Asia, and Africa, and serving more than 100 cities, Glovo connects users with a vast network of independent couriers. This extensive reach and diverse service offering underscore Glovo’s commitment to convenience and efficiency in the on-demand delivery sector.

How to Track Glovo Packages

Tracking a Glovo order is designed to be straightforward, offering customers real-time updates on their deliveries through multiple channels.

• Via the Official Glovo App and Website:
  The primary and most common method for tracking Glovo orders is through its official mobile application or the Glovo website. Upon placing an order, customers gain access to a live tracking map within their order details section. This feature typically displays the courier’s real-time location, provides estimated delivery time updates, and indicates the current status of the order from preparation to successful delivery. Customers also frequently receive push notifications at key stages, such as when the order is collected by the courier, when the courier is nearby, or upon completion of the delivery.

• Via Synctrack Tracking Tool:
  To track a Glovo delivery using the Synctrack platform, customers should ensure they have their Glovo tracking number, if provided for their specific type of delivery. Navigate to the Synctrack Tracking Page at https://synctrack.io/couriers/. Locate the designated input field on the page and accurately enter the Glovo tracking number. After inputting the number, select the “Track” button to retrieve and view the available tracking details and status updates related to your Glovo shipment.

What is Glovo Tracking Contact Number

Glovo primarily manages customer support inquiries, including those related to tracking issues, through its in-app help center and dedicated support channels accessible directly within the Glovo application. For immediate assistance concerning an active order or its tracking status, customers are typically directed to utilize the chat support feature available within the app. This method facilitates direct communication with a customer service representative for efficient resolution.

Direct public-facing contact phone numbers or general email addresses for customer service are not prominently displayed on Glovo’s official website. The company prioritizes real-time in-app support as its main channel for addressing customer needs, including tracking-related questions, ensuring a streamlined support process. Any direct contact information or office location details found online are generally intended for corporate partnerships or specific business-to-business inquiries, rather than individual customer service.

FAQs about Glovo tracking

• How can a Glovo order be tracked in real-time?
  Glovo orders can be tracked in real-time by accessing the active order details within the Glovo mobile application or on the Glovo website. This feature provides a live map showing the courier’s progress and status updates of the delivery.

• What action should be taken if a Glovo order is delayed or tracking updates are not visible?
  If a Glovo order experiences a delay or the tracking information is not updating, it is recommended to contact Glovo’s customer support immediately through the in-app chat feature. The support team can provide the most accurate and current information regarding the order’s status and any potential reasons for delays.

• Is it possible to directly contact the courier for tracking updates?
  For security and operational efficiency, direct contact with the courier outside of the app’s integrated communication features (e.g., in-app call or message options, if available) is generally not supported. All communication and tracking updates should be managed exclusively through the Glovo application.

• What happens if a Glovo delivery is missed, and how can tracking information help?
  If a delivery is missed, the courier or Glovo support will typically attempt to contact the customer via the app. Information regarding a missed delivery or instructions for redelivery or pickup should be available within the order tracking section of the app. Contacting in-app support is the recommended step for resolving missed deliveries.