General Logistics Systems (GLS) Germany (GLS (DE)) is a leading parcel service provider operating throughout Germany. Established in 1999, GLS (DE) is part of the international General Logistics Systems B.V. group, which offers reliable and high-quality parcel services across Europe and globally through partner networks. GLS (DE) focuses on efficient domestic and international parcel delivery, offering a comprehensive range of services tailored to both business and private customers.
GLS (DE) provides a robust network with numerous depots and ParcelShops across Germany, ensuring widespread coverage and convenient access for senders and recipients. Their services include standard parcel shipping, express delivery options for time-sensitive shipments, and various specialized services such as cash on delivery, Saturday delivery, and returns management. They also offer FlexDeliveryService, which provides recipients with flexibility in managing their deliveries, including choosing alternative delivery options or dates. GLS (DE) is committed to providing transparent and reliable services, with a strong emphasis on parcel tracking to keep customers informed about their shipment’s journey from dispatch to delivery.
How to Track GLS (DE) Packages
Tracking your GLS (DE) package allows you to monitor its progress and estimated delivery. Here are at least two ways to track your shipment:
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Via the Official GLS (DE) Website:
The most direct way to track a GLS (DE) parcel is through their official German website.
- Obtain Your Tracking Number: Ensure you have the unique GLS (DE) tracking number provided by the sender.
- Visit the GLS (DE) Website: Go to https://www.gls-pakete.de/.
- Locate the Tracking Section: On the homepage, prominently find the “Sendungsverfolgung” (Tracking) field.
- Enter Your Tracking Number: Input your GLS (DE) tracking number into the designated field.
- View Tracking Details: Click the “Paket suchen” (Search Parcel) button to view the current status and detailed tracking history of your shipment.
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Via Synctrack Tracking Tool:
Synctrack provides a universal tracking solution for various couriers, including GLS (DE).
- Obtain Your Tracking Number: Ensure you have your GLS (DE) tracking number, which is provided by the sender.
- Visit Synctrack: Go to the Synctrack Tracking Page: https://synctrack.io/couriers/.
- Enter Your Tracking Number: Input your tracking number in the designated field.
- Click “Track”: Click the “Track” button to view the tracking details of your GLS (DE) shipment.
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Via the GLS App:
For convenient tracking on the go, GLS (DE) offers a dedicated mobile application.
- Download the App: Search for “GLS App” in your device’s app store (Google Play Store or Apple App Store) and download it.
- Enter Tracking Number: Within the app, locate the tracking function and input your GLS (DE) tracking number.
- Receive Notifications: The app often allows users to save tracking numbers and receive push notifications for delivery status updates.
For inquiries regarding your GLS (DE) tracking or other services, you can reach out to their customer service:
- Phone Number (Customer Service Hotline): +49 6677 646 90 2000
- Email: [email protected]
- Office Location (Headquarters): GLS Germany GmbH & Co. OHG, GLS Germany-Straße 1 – 7, 36286 Neuenstein, Germany
These contact details can typically be found on the “Kontakt” (Contact) or “Impressum” (Imprint) pages of the official GLS (DE) website.
FAQs About GLS (DE) Tracking
What is a GLS (DE) tracking number?
A GLS (DE) tracking number is a unique identification code (usually 11 or 14 digits) assigned to your parcel. It allows you to monitor the real-time status and location of your shipment from dispatch to delivery.
Why is my GLS (DE) tracking status not updating?
If your GLS (DE) tracking status hasn’t updated for a while, it could be due to several reasons: the parcel is in transit between scanning points, a public holiday or weekend is affecting operations, or there might be an unforeseen delay. Please allow some time for the next scan, or contact GLS (DE) customer service if the status remains unchanged for an extended period.
What does “The parcel has been delivered to a GLS ParcelShop” mean?
This GLS (DE) tracking status indicates that your parcel was not delivered directly to your address and has instead been dropped off at a nearby GLS ParcelShop for you to collect. You will typically receive a notification with the ParcelShop’s address and the collection timeframe.
What happens if I miss a GLS (DE) delivery?
If you miss a GLS (DE) delivery, the courier will usually leave a notification card (Benachrichtigungskarte) with instructions. Depending on the service, they may attempt re-delivery the next working day, deliver it to a neighbor, or leave it at a nearby GLS ParcelShop for pick-up. You can often manage re-delivery options via the GLS FlexDeliveryService.
Can I change the delivery address or time for my GLS (DE) parcel?
Yes, through GLS FlexDeliveryService, recipients can often manage their GLS (DE) parcel delivery options. If your sender used this service, you might receive an email or SMS allowing you to change the delivery date, redirect to a different address, opt for delivery to a ParcelShop, or choose a safe drop-off location before the initial delivery attempt.
