Hermesworld (Evri)

Hermesworld Tracking Information

Corporate Background

Established in 1974 in Yorkshire as Grattan Mail Order, Hermesworld (now trading as Evri) has evolved into one of the UK’s largest dedicated parcel delivery firms. A network exceeding 18,000 couriers and over 7,000 ParcelShops supports the movement of more than 700 million parcels annually to over 220 countries. Over the decades, the business has expanded from traditional mail-order roots into a full-service logistics provider with focus areas including parcel delivery, returns management, locker services, and customized e-commerce solutions.

Key Service Offerings

• Parcel Delivery & Returns: Book, track and return parcels via ParcelShops, Lockers or at-home Courier Collections.

• Self-Service Portal: Centralized dashboard for managing shipments, labels and delivery preferences.

• Mobile App: Full functionality for booking, tracking, diversions and returns at fingertip.

• Notifications: Email and SMS alerts (sender name “Evri”) include direct tracking links.

How to Track Hermesworld Packages

1. Via Official Website

• Go to evri.com/track-a-parcel.

• Enter the tracking number (barcode or reference).

• Select “Track” to view real-time status and scan history.

2. Via SyncTrack Tool

• Obtain the Hermesworld tracking number supplied by the sender.

• Navigate to the SyncTrack tracking page.

• Input the number in the designated field and click “Track” to retrieve shipment details.

3. Through Mobile App

• Download the Evri parcel app from the Apple App Store or Google Play.

• Log in or register, then enter tracking references to monitor deliveries and set diversions.

4. Via SMS or Email Notifications

• Register delivery preferences in the Self-Service Portal or app.

• Receive automated SMS (sender “Evri”) or email alerts with clickable tracking links.

5. Online Chat & Depot Callback

• Initiate a live chat from any page on evri.com.

• Request a call back by providing the tracking number for direct assistance.

Hermesworld Tracking Contact Information

• Customer Service Phone: 0330 808 5456

• General Enquiries Email: [email protected]

• Feedback Email (no replies): [email protected]

• Head Office Address:
  Capitol House
  1 Capitol Close
  Morley, Leeds
  West Yorkshire, LS27 0WH
  United Kingdom

FAQs about Hermesworld Tracking

1. What are the typical delivery times?

• Domestic UK: 1–2 business days from pickup.

• International: 5–7 business days, depending on customs clearance.

2. What if tracking shows “Delivered” but no parcel received?

• Verify the tracking number is correct.

• Check for notification alerts or diversion instructions.

• Use the live chat or request a depot callback for investigation.

3. How can a parcel be diverted?

• In the Self-Service Portal or app, select “My places” to choose an alternate address, ParcelShop or Locker.

4. What does “Pending Collection” mean?

• Parcel is ready for pickup at the specified ParcelShop or awaiting courier collection from sender.

5. Are there SMS or email alerts?

• Yes. Opt in via the portal or app to receive automated SMS (sender “Evri”) and email notifications with real-time updates.