Janio is a leading integrated logistics provider headquartered in Singapore, specializing in cross-border solutions across Asia. Established to simplify post-purchase operations, the company serves over 1,000 global customers and manages US$300M in monthly shipments with a 98%+ on-time delivery rate. Key services include:
Freight solutions (air, ocean, road).
Courier services (economy, standard, express).
Customs clearance, returns management, and white-label tracking 67.
Janio’s network spans 15+ Asian markets, including Indonesia, Malaysia, Thailand, and China, leveraging local expertise to optimize logistics workflows.
1. Via Janio’s Official Website
Visit the Janio Tracker page and enter your tracking number (e.g., formats like 3S, JVGL, or JJD followed by digits and a country code).
Click “Track” to view real-time updates, including delivery status and location history.
2. Using Synctrack
Obtain your Janio tracking number from the seller.
Navigate to Synctrack’s Janio tracking page.
Input the tracking number and click “Track” for detailed shipment updates.
Email: For parcel inquiries, contact [email protected].
WhatsApp: Reach customer service directly via WhatsApp.
Office Locations:
Singapore: 410 North Bridge Road (Corporate) | 1 Buroh Crescent (Warehouse).
Malaysia: Jalan Perindustrian Puchong, Selangor.
Indonesia: Menara Astara, Jakarta.
1. What is the Janio tracking number format?
Tracking numbers typically start with 3S, JVGL, or JJD followed by digits and a country code (e.g., SG, MY).
2. How long does Janio delivery take?
Delivery times vary:
Singapore to Malaysia: 2–3 business days.
Singapore to Philippines: 3–5 business days.
3. What if my shipment is delayed?
Check real-time tracking for updates. Delays may stem from customs or transit issues. Contact support with your tracking number for escalation.
4. Can I change the delivery address post-dispatch?
Contact Janio immediately. Changes may incur delays or fees.
5. What if my package arrives damaged?
Document the damage, retain packaging, and notify Janio via email/WhatsApp to initiate a claim.