JD Logistics is a technology-driven supply chain solutions and logistics service provider that originated from JD.com’s internal logistics department. Established as an independent entity in April 2017, it subsequently listed on the Hong Kong Stock Exchange in May 2021. The company’s vision is to be the most trusted supply chain infrastructure service provider globally, leveraging its integrated supply chain network and advanced technologies.
JD Logistics has built an extensive and highly efficient logistics network, encompassing warehousing, express delivery, cold chain logistics, cross-border logistics, and a comprehensive suite of supply chain solutions. Its services are characterized by:
- Integrated Supply Chain Solutions: Providing end-to-end solutions that optimize processes from procurement and manufacturing to distribution and after-sales services, catering to diverse industries.
- Warehousing Services: Operating a vast, multi-tier network of intelligent warehouses, including automated facilities, to manage inventory efficiently and support rapid order fulfillment.
- Express Delivery: Offering fast and reliable domestic delivery services across China, including same-day and next-day delivery options in eligible regions, built on a robust last-mile delivery network.
- Cold Chain Logistics: Specialized services for temperature-sensitive goods, ensuring product integrity for items such as fresh produce, pharmaceuticals, and frozen foods through dedicated infrastructure and handling.
- Cross-border Logistics: Facilitating international trade with comprehensive cross-border shipping services, customs clearance assistance, and global network coverage.
- Logistics Technology: Investing heavily in technological innovation, applying robotics, artificial intelligence (AI), big data analytics, automation, and Internet of Things (IoT) to enhance operational efficiency, precision, and intelligence across its logistics operations.
The company’s advanced technological capabilities and extensive physical network enable it to provide highly efficient and reliable logistics services, supporting businesses and consumers alike.
How to Track JD Logistics Packages
Tracking your JD Logistics package can be done through multiple convenient methods:
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Via the Official JD Logistics Website:
- Navigate to the official JD Logistics website at https://www.jdl.com/.
- On the homepage, locate the tracking search bar, often labeled “Query” (查询) or similar, designed for order numbers or waybill numbers.
- Enter your JD Logistics tracking number (also known as the waybill number or order number) into the designated field.
- Click the “Track” or “Query” button to view the real-time status and detailed tracking history of your shipment.
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Via Synctrack Tracking Tool:
- Ensure you have your JD Logistics tracking number, which is provided by the sender.
- Visit the Synctrack Tracking Page specifically designed for couriers at https://synctrack.io/couriers/.
- Input your JD Logistics tracking number into the designated tracking field.
- Click the “Track” button to view the comprehensive tracking details of your JD Logistics shipment.
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Via WeChat Official Account (for Chinese users):
For users in China, tracking is often available through the JD Logistics WeChat official account (京东物流). Search for and follow the official account, then use the integrated tracking function by entering your waybill number.
For direct inquiries regarding JD Logistics tracking or services, the primary contact method is their customer service hotline.
- Contact Phone Number: +86-950616
- Email for Business Cooperation:
[email protected] (Note: A general public customer service email specifically for parcel tracking inquiries is not prominently displayed on their global website; the phone number is the primary contact for such issues).
- Headquarters Location: Beijing, China
FAQs about JD Logistics Tracking
What is a JD Logistics tracking number?
A JD Logistics tracking number is a unique identification code assigned to your package, enabling you to monitor its journey from dispatch to delivery. It is typically a sequence of numbers.
How long does JD Logistics delivery usually take?
Delivery times for JD Logistics packages vary based on the service type, origin, and destination. For domestic shipments within China, same-day or next-day delivery is common in many areas. International shipments take longer, depending on factors such as distance, customs clearance, and the specific cross-border service chosen.
What should I do if my JD Logistics tracking status has not updated for a long time?
If your JD Logistics tracking status has not updated, the package may be in transit between major hubs, experiencing a customs delay, or there could be a slight lag in system updates. It is advisable to wait a short period, then contact the sender or JD Logistics customer service with your tracking number if the status remains unchanged.
Can I change the delivery address for my JD Logistics package after it has been shipped?
Changing the delivery address for a JD Logistics package after it has been shipped is generally difficult and may not always be possible. It is recommended to contact JD Logistics customer service immediately with your tracking number to inquire about any potential options for address modification.
What steps should be taken if a JD Logistics package is lost or significantly delayed?
If your JD Logistics package appears to be lost or is experiencing significant delays, first contact the sender (e.g., the e-commerce platform or merchant) to initiate an inquiry. Subsequently, provide your tracking number to JD Logistics customer service for further investigation and assistance.
+86-950616 