KEX Express (ABX Express)

KEX Express (ABX Express) Tracking Information

KEX Express, formerly known as ABX Express, is a prominent logistics and express delivery service provider based in Malaysia. The company underwent a significant rebranding and ownership change, with KEX Express acquiring ABX Express in 2021. This acquisition positioned KEX Express to leverage ABX Express’s established network and expertise within the Malaysian courier industry.

KEX Express focuses on providing comprehensive delivery solutions for various needs, ranging from individual consumers to large businesses. Their services typically include:

• Domestic Express Delivery: Fast and reliable delivery services across Malaysia.
• International Express Delivery: Solutions for shipping packages to destinations worldwide, often partnering with global networks.
• E-commerce Logistics: Tailored services supporting online businesses, including fulfillment, warehousing, and last-mile delivery.
• Freight Services: Handling larger shipments and cargo.
• Value-Added Services: Options like cash-on-delivery (COD), parcel insurance, and specialized handling.

The company aims to enhance customer experience through efficient service, competitive pricing, and advanced tracking capabilities. Their network spans across Malaysia, with numerous service centers and pick-up/drop-off points, ensuring wide coverage for parcel collection and delivery.

How to Track KEX Express (ABX Express) Packages

Tracking KEX Express (ABX Express) packages is straightforward and can be done through multiple avenues to keep customers informed about their shipment’s journey.

1. Via the Official KEX Express Website:

   The most direct method is to use the KEX Express official website.

   • Navigate to the KEX Express tracking page at https://my.kex-express.com/.
   • Locate the tracking input field, typically prominently displayed on the homepage.
   • Enter your unique tracking number into the designated box. This number is provided by the sender at the time of shipment.
   • Click the “Track” or similar button to retrieve the latest status updates and detailed information about your package’s whereabouts.

2. Via Synctrack Tracking Tool:

   Synctrack provides a universal tracking solution for various couriers, including KEX Express (ABX Express).

   • Obtain Your Tracking Number: Ensure possession of your KEX Express (ABX Express) tracking number, which is provided by the sender.
   • Visit Synctrack: Navigate to the Synctrack Tracking Page at https://synctrack.io/couriers/.
   • Enter Your Tracking Number: Input your tracking number into the designated field.
   • Click “Track”: Select the “Track” button to view the shipment details of your package.

While the official KEX Express website primarily facilitates tracking via their online portal, specific information regarding tracking via a dedicated mobile app or SMS might be subject to change or available upon direct inquiry.

KEX Express (ABX Express) Tracking Contact Number

For direct inquiries regarding KEX Express (ABX Express) shipments or any other service-related questions, customers can reach out through the following contact details:

• Customer Service Hotline: 1-300-22-3838
• Email Address: [email protected]
• Head Office Location:
  Lot 6, Jalan 225A,
  Section 51A,
  46100 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

These contact points are available for assistance with tracking issues, delivery inquiries, complaints, or general service information.

FAQs about KEX Express (ABX Express) Tracking

Here are some frequently asked questions regarding KEX Express (ABX Express) tracking:

1. What is a KEX Express (ABX Express) tracking number?

   A KEX Express (ABX Express) tracking number is a unique sequence of characters (letters and numbers) assigned to each package. It acts as a digital identifier, allowing customers to monitor their shipment’s progress from origin to destination.

2. Where can I find my KEX Express (ABX Express) tracking number?

   The tracking number is typically provided by the sender of the package. It can be found on the shipping label, the receipt, in the confirmation email, or within the order details if purchased from an online retailer.

3. My KEX Express (ABX Express) tracking status hasn’t updated for a while. What should I do?

   If your KEX Express (ABX Express) tracking status has not updated for an extended period, it could be due to various reasons such as transit delays, customs processing, or the package being in a remote area. It is advisable to wait for 24-48 hours. If the status remains unchanged, contact KEX Express (ABX Express) customer service with your tracking number for further assistance.

4. What do different KEX Express (ABX Express) tracking statuses mean?

   Common KEX Express (ABX Express) tracking statuses include:

   • “Shipment Created” / “Information Received”: The carrier has received shipping details, but the package has not yet been picked up.
   • “Picked Up” / “In Transit”: The package has been collected and is on its way to the next sorting facility or destination.
   • “Out for Delivery”: The package is with a courier and is on its way to the final delivery address.
   • “Delivered”: The package has successfully reached its destination.
   • “Attempted Delivery”: Delivery was attempted but unsuccessful (e.g., recipient not available, incorrect address). A re-delivery may be scheduled.